Experience

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  Nashua corporation, digital equipment, acuity imaging, compaq, h.p.

  Jan 1976 - Jan 2006

  Contract technical writer

  Managed technical writing staff and produced technical manuals for machine vision products. Selected Achievements:• Designed and developed quality and cost-effective WBTs for Rack Fundamentals, UPS Fundamentals, Graphics Cards, Desktops, and Workstations. • Integrated third-party search engine into HP WBT standard templates for inclusion in all HP WBTs and wrote search engine user's guide. • Wrote Web-based white paper for PC Comm Station/Pro. • Wrote SkillPack Installation and Support Guide. • Developed OpenVMS Primer WBT using Dreamweaver. • Developed AlphaServer Consoles module and labs. • Developed StorageWorks WBT using FrontPage. • Developed user guide, online help, and test drive Web site for Web-based network performance tool.• Designed, wrote, and published user manuals for Windows- and Mac-based machine vision products. • Improved documentation and quality processes while reducing costs and delivery times. • Created documents and marketing materials for the New Hampshire Association of REALTORS and apartments owners associations. Show less

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  Fidelity investments

  Jan 2006 - Jan 2007

  Contract technical writer

  Wrote technical documentation and white papers.Selected Achievements:• Wrote standards and procedures documents for .NET developers, and developed web-based On Call procedures site using Visio.• Wrote Check Operations Procedures Guide (for hardware and software).• Developed Web site for company-wide information access, and wrote user manual for Lotus Notes-based project management database.

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  Thermal dynamics (thermadyne)

  Jan 2007 - Jan 2008

  Contract technical writer

  Wrote user documentation for welding and plasma cutting equipment using Adobe PageMaker.Selected Achievements:• Illustrated hardware assembly using Adobe Illustrator.

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  Cornerstone software, inc

  Jan 2008 - Jan 2009

  Contract technical writer

  Developed a 250-topic WebHelp online help system for enterprise leasing system using MadCap Flare. Selected Achievements:• Reduced software support costs by more than 20%. • Designed functional and stylish user interface using cascading style sheets (CSS). • Integrated single sourcing methods, including variables and conditional text, to produce multiple outputs from a single project. • Employed Source Safe to ensure file integrity and enable automatic nightly builds.

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  Bradford networks

  Jan 2008 - May 2008

  Contract technical writer

  Designed a single-source, multiple-target documentation system. Selected Achievements:• Saved client $44,500. • Automatic nightly builds saved 30-40 labor hours per week.

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  Hypertherm, inc.

  Feb 2010 - Aug 2013

  Senior technical writer

  • Developed manuals and field service bulletins (FSBs) for plasma cutting systems using InDesign, FrameMaker, and Illustrator.• Extruded three-dimensional (3D) SolidWorks engineering drawings and convert to Illustrator drawings.• Designed InDesign paragraph and character style sheets for consistent documentation.

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  Newforma, inc.

  Sept 2013 - Apr 2014

  Senior technical writer

  Analyzed technologies and worked on special projects to improve online help and training for cloud-based projects. Edited and published user articles to the Salesforce knowledgebase.

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  So help me software, llc

  Apr 2014 - now

  President, independent contractor

  Contractor for technical writing, e-learning, online help.