Experience

• 

  Kauffman foundation

  Jun 2010 - Aug 2010

  Camp counselor
• 

  Apple

  Aug 2011 - Apr 2018

  • Facilitated training to all on-site technical support representatives over the fields of research, documentation, and troubleshooting• Serve as a lead mentor in the training and development process for newly hired associates to cultivate their skill set and potential within Apple • Ensure ease and accessibility of customers by translating various technologies to meet their level of understanding; therefore, enhancing trust with apple products and services • Empowered end users to leverage tier 0 support solutions to self-troubleshoot iOS and OS X issues • Envisioned and executed a training guide for newly certified iOS technicians to improve customer service• Selected by leadership to be a peer mentor • Acquired business leads for Apple Business team to help educate local companies on apple product deployment and additional services• Resourceful guide for team concerning when and how to submit product escalations• Researching and presenting information on iOS quick troubleshooting checks, iCloud support, and new product repair strategies to fellow employees Show less

  • Information Technology Technical Support

    Jun 2014 - Apr 2018

  • Service Specialist

    Jun 2012 - Jun 2014

  • Sales Specialist

    Aug 2011 - Jun 2012
• 

  Discovery inc

  Apr 2018 - Aug 2019

  Technology operations coordinator

  • Main point of contact for all IT issues and questions ranging from network connectivity, telecom, Active Directory, and JAMF in a MAC and PC environment for executives and production staff both in office and field• Facilitate staff training on new software, initiatives, and systems• Distribute provisioning to new employees and facilitated onboarding training.• Assist with the build, management, and implementation of FileMaker servers using AWS (amazon web services)• Maintain company website using WordPress and HTML/CSS• Create graphics for internal and external use, including premiere notices, website slides, event flyers, etc using Adobe Creative Cloud Suite• Submit service tickets for software licensing, escalations, and hardware request• Track and report web activity using Google Analytics• Utilize SAP to create and manage ongoing and new vendor payments• Manage & troubleshoot excel databases & box.com• Support and troubleshoot ZOOM video conferencing software and hardware• Help to set up company events to team build and maintain positive employee morale• Inventory management for all company assets Show less

• 

  Netflix

  Aug 2019 - now

  • Project Manager, Product

    Oct 2022 - now

  • Analyst

    Oct 2021 - Oct 2022

  • Netflix Technology Project Specialist

    Aug 2019 - Oct 2021