Experience

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  Hobby lobby

  May 1994 - May 1995

  Customer service supervisor
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  Wal-mart stores inc.

  May 1995 - Jul 2017

  Career summary

  6/2016 to 7/2017Senior Manager II, Realty - Facilities Maintenance As Operations Divisional Manager of Technical Services, I led a team of 13 project managers and administrators that planned and executed strategic, operational, systematic, and process improvement projects for the Walmart HVAC/R and General Maintenance teams. My team was responsible for the day-to-day systems, administrative functions, communications, reporting and assets for over 400 field technicians and their leadership for both HVAC/R and General Maintenance. My role was responsible for strategic planning, HR initiatives, managing and budgeting for the department's Maintenance and Repair costs, as well as the total Profit and Loss statement of the department.7/2012 to 6/2016Senior Manager II, Sam's Operations Transformation & Sam's Club InnovationsDirect responsibility for one Project Manager II and matrix responsibility for two additional project managers. Subject matter expert for Workforce Planning and Wage Management regarding Sam’s in-club operations, organizational structure and several business areas such as Fresh, Jewelry, Technology Entertainment and Office. Experience creating field communications and toolkits, as well as establishing governance and change control. Co-leading a Women’s Resource Council circle of ten women.2/2011 to 7/2012Senior Manager II, ISD Infrastructure Service Operations 6/2010 – 2/2011 Senior Manager, ISD Communication Services2/2008 – 6/2010Manager, ISD Communication Services2/2007 to 2/2008 Manager, ISD Networking Mainframe/HOST 10/2006 - 2/2007Advanced Network Engineer, Communication Services 3/2004 - 10/2006Network Engineer, Communication Services 4/1998 – 3/2004Information Security, Multiple Positions5/1995 – 4/1998Telecommunications, Multiple Positions Show less

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  Zebra technologies

  Jul 2017 - Jan 2021

  Accountable for customer relationships, process and procedure development, P&L management, shaping and delivering technology solutions including leading a team of nine employees and multiple vendor partners to deliver services for a Fortune 5 company in the following areas:Installations: Multiple Point of Sale refresh implementations including flatbed scanner scales and hand scanners with restricted installation days/hours, weights and measures compliance requirements, complex coordination of multiple vendor partners and project managers, delivering reporting and lane level detailed invoicing/billing.Wireless Refresh Support: Trusted advisor for wireless refresh services to deliver: m apping design and architecture, bill of materials, network cut-over/validation, wireless coverage validation, design services, consulting, training and reporting in global stores, distribution centers and home offices.Cutting Edge Solution Design and Support : Solution development for implementation of inventory control systems (SmartLens) and distribution network visibility tools (Smart Pack) including proof of technology implementation. Show less

  • Senior Manager Technical Support

    Mar 2019 - Jan 2021

  • Senior Manager Professional Services

    Mar 2018 - Mar 2019

  • Manager Professional Services

    Jul 2017 - Mar 2018
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  Cyderes

  Jan 2021 - now

  Customer success manager

  My role as CSM is to partner with Top Tier customers throughout their customer journey, ensuring everything we achieve together is tightly aligned with the Fishtech, CYDERES, and customer goals.Welcome to the Future of (Cy)ber (De)fense and (Res)ponse.CYDERES: Human-Led, Machine-Driven Security-as-a-ServiceWe supply the people, process, and technology to help organizations manage cybersecurity risks, detect threats, and respond to security incidents in real time.