Experience

• 

  Apa soft

  Jan 2000 - Jan 2003

  Inside sales manager apa soft

  • Work directly with customers to initiate a trusting relationship• Document the specifications for client’s business requirements• Train clients on using their newly purchased products• Assist clients through their product purchasing process

• 

  Lancaster university

  Jan 2003 - Jan 2007

  Support engineer – lancaster university (u.k)

  • Provide tier1 support and troubleshooting for various applications and peripherals• Manage maintenance of computer labs including asset management• Identify and escalated specific issues to information services group• Maintain records of troubleshooting and created knowledge bases

• 

  Microsoft/nuance

  Sept 2008 - Jan 2012

  Senior support engineer – microsoft/nuance

  • Work with Product Marketing to define customer requirements for new product releases• Create and present training material for Sales, Product Management and Technical Support teams• Work with Research and Development to locate and resolve product defects• Work with Quality Assurance teams to improve testing processes to locate issues within new product releases• Work with Program Management to outline Technical Support deadlines for product releases and updates• Work with Development and QA to review all product defects to determine product release status and required fixes for product updates• Work with Documentation teams to review and provide feedback on products’ documentation• Manage product release Beta cycles• Work directly with Partners, Distributors and Large Corporate Accounts to resolve customer/user issues Show less

• 

  Scm solutions inc

  Apr 2012 - Apr 2013

  Ibm jazz consultant – scm solutions

  • IBM Rational Requirements Composer (RRC) certified consultant• RRC trainer and coach • Define best practices for improving business results and operational effectiveness • Manage RRC upgrade and rollout projects• Manage requirements gathering, analysis and definition for IT and Business projects• Define and create QA plans

• 

  Blue cross blue shield of massachusetts

  Apr 2013 - Mar 2022

  Sr. analyst (enterpise technology)

  • Responsible for overseeing Automation initiatives within the QA Automation COE • Drive and deliver business solutions by managing all project components following the systems development life cycle• Identify, communicate and/or escalate issues, risks, and status reports to manage stakeholders’ expectations • Drive closure of risks/issues• In charge of establishing vendor relationships and facilitating application POCs (Proof of Concept)• Partner with other IT functions (e.g., architecture, security, infrastructure, data warehouse) to assess impacts of their initiatives and ensure our technical solutions are aligned with overall IT direction• Maintain knowledge of emerging technologies; prepare and continuously update technical documentation for applications• Provide guidance on technology roadmap activities that will ensure our solutions are operating on technology that is current, maintainable, and supportable• Responsible for creating and tracking project plans for Test Automation projects and for providing progress reports to senior management.• In charge of managing the team’s infrastructure (servers, vms, VDIs, applications, etc) and maintaining an up-to-date inventory of all our assets.• Provide consulting to various project areas including Business, IT and Enterprise• Manage relationships and contracts for vendors• Suggest alternative technical solutions to meet clients’ technical requirements more efficiently and/or with greater reusability, and/or longer life• Keep business partners well informed of the status of development effort and serve as liaison between development staff and business partners• Work with analysts and business partners to understand business objectives• Identify and analyze options, evaluate viability of proposed solutions, negotiate deliverables and requirements Show less

• 

  Philips

  May 2022 - now

  Program/project manager (cloud operations)

  • Lead the migration of internal business technologies from on-prem infrastructure to AWS Cloud Services, including planning, execution, and post-migration optimization.• Develop and manage project plans, ensuring alignment with AWS best practices for scalability, security, and cost-efficiency.• Work with cross-functional teams, including AWS architects, to design and implement cloud environments tailored to business needs.• Deliver regular updates to senior leadership, tracking progress, risks, and mitigation strategies to ensure successful project delivery.• Lead medium to large-scale projects requiring significant cross-functional involvement, including managing external resources and third-party vendors.• Develop and manage detailed project plans, including schedules, budgets, and resource allocation, to ensure timely and successful project delivery.• Provide direction and guidance to both onshore and offshore teams, ensuring alignment with stakeholder expectations and project milestones.• Proactively monitor risks and implement mitigation strategies, ensuring projects are delivered on time and within scope.• Foster key relationships with internal teams, customers, and suppliers, ensuring open communication and timely issue resolution.• Oversee change management activities and ensure alignment with business and technical goals throughout the project lifecycle. Show less