Experience

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  Sonicwall

  Jun 2015 - Dec 2020

  • Deploy, manage, and troubleshoot SonicWall Firewalls, Access Points, Switches, and other solutions.• Integrate LDAP (Active Directory)/ RADIUS with the Single-Sign-On feature on the Firewall.• Configure and troubleshoot the SonicWall Firewall with features like OSPF, and BGP, Content Filtering, App Control, DPI-SSL, VPN, RBAC, and High Availability.• Utilized various network troubleshooting tools to diagnose and resolve issues, including Wireshark/tcpdump, MTR, HAR, Nmap, syslogs..etc###International Experience: SonicWall Ottawa, Canada (Feb - May 2019)###• Trained colleagues from this center on various SonicWall modules and in general networking technologies.• Set up labs, prepared documents, and video tutorials for the training conducted. • Collaborated closely with engineers from the bilingual teams including Spanish, Korean, and Portuguese, and helped them troubleshoot issues. Show less

  • Technical Support Advisor

    Aug 2020 - Dec 2020

  • Technical Support Sr Engineer

    Oct 2019 - Aug 2020

  • Enterprise Tech Support Sr Analyst

    Jun 2019 - Oct 2019

  • Enterprise Tech Support Analyst

    Dec 2017 - Jun 2019

  • Enterprise Tech Support Sr Associate

    Jun 2015 - Dec 2017
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  Netskope

  Dec 2020 - Oct 2023

  • Led a team of 20+ tech support engineers, providing technical leadership and guidance to ensure efficient and effective support operations.• Fostered Growth via Training, Empowered with Tech Skills: Led strategic training, fostering a learning culture. Enhanced team's agility for tech challenges in evolving landscape.• Boosted Efficiency via Process Innovation: Led streamlined processes, slashing resolution time for intricate tech issues. Amplified customer satisfaction and operational effectiveness. Show less

  • Manager, Technical Support

    Aug 2023 - Oct 2023

  • Tech lead-MTS4

    Jul 2022 - Aug 2023

  • Member of Technical Staff - 4

    Apr 2022 - Jul 2022

  • Senior Cloud Security Engineer/MTS3

    Dec 2020 - Apr 2022
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  Sonicwall

  Oct 2023 - now

  Senior product manager