Experience

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  Grafiks solutions

  Jan 2013 - Feb 2017

  Graphic designer

  • Managing the administration and record keeping of the clients.• Created logos and advertising layouts for local cafes and other largeorganizations using Coral Draw, Adobe Photoshop, Illustrator and Indesign.• Establish trusting relationships with designers, vendors and keyclients.• Created logos and advertising layouts for local cafes and other largeorganizations• Advise clients on strategies to reach a particular audience.• Create images that identify a product.• Render customer services to a large clientele base Show less

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  Silva it services

  Nov 2018 - Jul 2019

  Junior it support technician

  • Logging work flow tickets to streamline fault requests from clients • Attending and solving customer queries and problems at client site or remotely • Escalate complex issues to senior level Support specialist • Software/Network/Hardware troubleshooting • PC assembling diagnose and repair • cabling and mounting network points • Email Support (Outlook,Thunderbird) • Printer installation and troubleshooting.

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  Columbus consulting (pty) ltd

  Aug 2019 - now

  Information technology systems engineer

  • Ticket management of client queries and issues (Logged telephonically or via the service desk)• Providing 1st and 2ndline support assistance• Managed user mailboxes, email security, continuity, and archiving through Mimecast services.• Managing Exchange 2010• Office365/Microsoft Exchange administration• Monthly Reporting for User backups via MS One Drive and troubleshooting backup issues• Manage all on-site installation, repair, maintenance, and test tasks• Handle procurement of IT hardware and software.• MS SQL 2016 (Database Backups, Failovers)• Administering all user data backups and providing a management monthly backup report• monitor the database systems performance to determine when action is needed• Perform basic network troubleshooting and incident investigation• Investigate and identify root cause of incidents. Assist with the implementation of agreed remedies• and preventative measures.• Management of Windows 2008, 2010, 2012 and 2016 Servers• Provide administration and operationally support adopted endpoint security technology covering EDR• (Endpoint Detection and Response) and Next-Gen Anti-virus solution• Cyber Security (Seceon)- Respond to security incidents and respond to events.• Manual and Knowledge base documentation• Mimecast (Troubleshooting, creating polices, etc)• Mangement of Active directory• Sage Evolution/People 300 (Configuration and troubleshooting) Show less