Experience

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  Havas creative tours

  Jun 2014 - Jul 2014

  Tour guide

  Coordinated a group of 20 tourists, daily, showing them local attractions and designated places for the FIFA World Cup 2014.Welcomed tourists with a warm and friendly manner and answered any questions that they hadReported any issues or changes in the itinerary to the management

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  Vi$h

  Aug 2014 - Apr 2016

  Sales representative

  Sold T-Shirts with a variety of designs i.e. pictures and emblems from movies and cartoons onlineReceived orders online, answered customers questions regarding price, size, availability and materialRecommended items and offered tailored packages to customers with their personalised brandPrepared items for delivery and ensured that they were dispatched on time.Dealt with customers queries and complaints, regarding delay with deliverySourced and ordered shirts from local factories, ordered specific designs to match our customers needs Show less

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  Rede américas de hotéis

  May 2016 - Apr 2017

  Accounts payable assistant

  Promoted from Receptionist to Accounts Payable Specialist within 3 monthsGathered and analysed data on expenditure, credit card payments and monitored the payment of invoices in 3 accountsReviewed and reported any issues and followed up on delayed payments and negotiated payment plans where necessaryControlled expenses by receiving payments, processing, verifying, and reconciling invoicesCompiled confidential data related to staff, clients, and the local government, and checked whether they complied with the hotel guidelines Assisted approximately 50 guests daily to check-in and check-out using the CMNet System Show less

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  Monteiro assessoria contabil

  Mar 2019 - Jun 2019

  Office assistant

  Assisted with a wide variety of administration duties including data preparation. Organised documents i.e. forms with the clients bank details and personal informationPrepared invoices for the clients to bill them for services renderedResponsible for compiling documents and letters and bringing them to the post office for deliveryCarried out tax rebate for clients by uploading all the information to the relevant site

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  Generator

  Feb 2020 - Mar 2020

  Customer service assistant

  • Greeted customers on their arrival in the cafe and bar and took their orders• Assisted guests and responded to their queries with high quality, speed, empathy and accuracy• Resolved any issues that were reported and dealt with special requests that the customers had.• Recognised customer purchasing trends and patterns and reported these to management to inform stock and brand purchasing• Prepared approximately 60 drinks daily and alcoholic beverages for guests• Welcomed, received and attended to groups of 10 people twice a week• Took customers’ orders and delivered the highest standards of customer service• Carried out the weekly stocktake and reporting items to be replenished to the manager • Maintained the highest standards of hygiene and health and safety at all times • Contributed to the success of the hostel and Increased sales by promoting special offers • Responsible for cleaning the whole bar area at the end of the shift and locking up the bar area Show less

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  Relish dundrum

  Jun 2021 - Jun 2022

  Customer service assistant

  • Prepared and served approximately 120 hot and cold drinks such as coffee, teas, and smoothies daily• Received approximately 150 customers’ food orders daily• Dealt with and made balanced decisions around complaints regarding, mix up with orders or delays with food delivery in a considerate and timely manner• Described menu items and suggested products to customers according to their personal preferences• Ordered, received and distributed stock supplies• Replenished the entire store fortnightly • Cleaned and sanitised work areas, utensils and equipment• Became and remained knowledgeable about all our products and health and safety standards• Operated the till and balanced the end of day cash and credit card sales Show less

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  Covalen

  Jun 2022 - now

  • Ads Analyst - Business Integrity

    Apr 2023 - now

  • Community Operations Analyst

    Jun 2022 - Apr 2023