Experience

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  Living & traveling tour company

  Jan 2009 - Jan 2011

  Partner owner

  Organize tour packages for national and foreign clientsincluding transportation, food and guided tours. In additionto organizing them I was in charge of promoting them andtaking all the administrative procedures of the company.

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  British american tobacco

  Feb 2011 - now

  It service desk supervisor

  Information Technology Management. Ticket follow up, withend users and resolver groups, to ensure the correctresolution of issues within the established SLA and ITILprocess. Discover improvement areas through surveysreview in order to improve the end user´s perception.Manage the staff of the team I have in charge (recruitment,training, vacations, medical disabilities, extraordinary hours).