Tiago Andrade

Tiago andrade

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location of Tiago AndradeLissabon, Lissabon, Portugal
Followers of Tiago Andrade495 followers
  • Timeline

  • About me

    IT Operations Manager at Lusa | Services and Processes Management

  • Education

    • Faculdade de ciências da universidade de lisboa

      2015 - 2020
      Engineer's degree informatics
    • Escola secundária jorge peixinho

      2007 - 2013
      Ciências e tecnologia
    • Iscal-lisbon accounting and business school

      2021 - 2024
      Bachelor's degree gestão 14
  • Experience

    • Altice portugal

      Jun 2015 - Jan 2021

      • Handling clients telecom and IT queries, coordinating with IT and network teams to address complex technical issues and manage major service incidents, more specifically disaster recovery, VoIP and IoT solutions, SaaS platforms and cloud-based systems.• Enhance customer experience, analyzing customer feedback and suggest improvements to boost satisfaction and service quality.• Optimize Processes and Workflows, streamlining customer service processes to improve resolution times and operational efficiency.• Onboard and train new team members, ensuring they are well-versed in customer service protocols, telecom infrastructure, and the use of internal support tools. Exibir menos

      • Corporate CSO Tech

        Jul 2018 - Jan 2021
      • CSO Tech

        Jan 2016 - Jul 2018
      • FOT Assistant

        Jun 2015 - Jan 2016
    • Lusa

      Jan 2021 - now
      It operations manager

      • Manage critical technology implementation projects, including telecom, Cybersecurity and infrastructure migrations. • Lead and oversee implementation projects of the Virtual Studio infrastructure, resulting in the creation of a new product for customers that enhanced their multimedia capabilities and engagement. • Cultivate and manage strategic relationships with partners and outsourcing providers to ensure effective collaboration and service delivery. • Oversaw the development of an intranet portal to streamline internal communications and resource management. • Create and analyze monthly reports to provide valuable insights for decision-making, driving operational success and customer satisfaction. Exibir menos

  • Licenses & Certifications