Experience

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  Altice portugal

  Jun 2015 - Jan 2021

  • Handling clients telecom and IT queries, coordinating with IT and network teams to address complex technical issues and manage major service incidents, more specifically disaster recovery, VoIP and IoT solutions, SaaS platforms and cloud-based systems.• Enhance customer experience, analyzing customer feedback and suggest improvements to boost satisfaction and service quality.• Optimize Processes and Workflows, streamlining customer service processes to improve resolution times and operational efficiency.• Onboard and train new team members, ensuring they are well-versed in customer service protocols, telecom infrastructure, and the use of internal support tools. Exibir menos

  • Corporate CSO Tech

    Jul 2018 - Jan 2021

  • CSO Tech

    Jan 2016 - Jul 2018

  • FOT Assistant

    Jun 2015 - Jan 2016
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  Lusa

  Jan 2021 - now

  It operations manager

  • Manage critical technology implementation projects, including telecom, Cybersecurity and infrastructure migrations. • Lead and oversee implementation projects of the Virtual Studio infrastructure, resulting in the creation of a new product for customers that enhanced their multimedia capabilities and engagement. • Cultivate and manage strategic relationships with partners and outsourcing providers to ensure effective collaboration and service delivery. • Oversaw the development of an intranet portal to streamline internal communications and resource management. • Create and analyze monthly reports to provide valuable insights for decision-making, driving operational success and customer satisfaction. Exibir menos