Experience

• 

  Marks and spencer

  Aug 1989 - Jul 1991

  Various commercial management roles
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  Merchant retail ltd

  Jun 1991 - May 1994

  General manager
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  Woolworths group plc

  Jun 1994 - Oct 2008

  • Regional Manager / Channel Islands Operations Director

    Oct 1998 - Oct 2008

  • Retail Operations Manager

    Jun 1994 - Sept 1998
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  Homebase

  Nov 2008 - May 2013

  Senior business operations manager

  My achievements included:• Initiated and developed a new strategic approach towards internal talent recognition, resulting in a 60% increase in internal new and promoted appointments in the first six months. • Introduced, led and facilitated a ‘Profit Challenge’ focused on delivering circa 5% cost reductions against budget over two years, with no impact on sales and service.• Designed and implemented an op’s clinic process that supported the delivery of a £200k reduction in shrinkage in its first year. • Developed and presented investment business cases that secured over £3m capital investment, generating ROI’s greater than the internal budget benchmarks.• Created, launched and delivered a ‘National Ideas Sharing Forum’ using social media resulting in identifying circa £15m of profit opportunities.• Jointly developed and led a ground breaking approach towards the delivery of exceptional customer service which strengthened customer and store staff engagement and delivered exceptional mystery shopping results.• Became a certified coach through Lane 4’s ‘Leading for Success’ programme.• Demonstrable track record of leading the turnaround of poor performing regions and stores, delivered through strong leadership, the leveraging of cross functional support and colleague engagement in the development of robust business plans.• Led Inventory Accuracy agenda, generating a 20% improvement in measured on shelf availability. Show less

• 

  Aligned business coaching

  Jun 2013 - now

  Director

  At Aligned Business Coaching Ltd I help businesses to achieve great success through:- Team Coaching- Change Leadership Coaching and Consulting- Insights Discovery training and development programmes- Executive Coaching Programmes for business leaders and critical management roles - Business Planning and Strategy support- UpaGear “Teambuilding and Planning Events” backed up with leading edge business software that helps you to deliver your business objectives with an “Aligned Team” approachRecommendations for Dave:“We have been working with Dave for the past 18 months. His insight has been instrumental as we have sought help in developing our leadership team and in combining this with building a more robust and achievable business plan. Dave is extraordinarily perceptive and able to convert these perceptions to invaluable advice. He has great knowledge of the theory of people’s interactions with each other, why they do what they do, think what they think and can explain it in ways that are easy to understand, associate with and most importantly act upon. I would have no hesitation in recommending him.”Helen DickinsonDirector GeneralBritish Retail Consortium"Professionally, Dave Buffham is a creative and intelligent coach able to see what teams and individuals really need both in research and planning for transformation projects also ‘in the moment’ whilst delivering for teams and individuals.As a colleague, Dave is great to work with, very supportive and a strong team mate. Most important of all is his sense of humour and flexibility to work around and through issues as they arise. We would wholeheartedly recommend Dave to any company."Jerry BrownManaging Partner MPI-llp Show less

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  Mpi learning

  Dec 2013 - now

  A world class, highly respected International Learning and Development Consultancy. Our team has extensive experience gained through 20 years of completing Distribution Research, Consultancy and Learning and Development Services to the Financial Services and Retail Industries both in the UK and abroad.Our Mission To provide our clients with unique, exciting fresh perspectives in our chosen disciplines:• Top Team Development • Leadership• Sales Management• Customer Experience• Sales and Regulatory Support Show less

  • Director

    Mar 2023 - now

  • Senior Principal Consultant

    Dec 2013 - now
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  Business phoenix

  Apr 2020 - Mar 2023

  Non executive director

  BUSINESS PHOENIXLet’s get back to business!COMMON ISSUES AND CHALLENGES• How do you manage and survive the impact of Coronavirus on your business?• How can you make your business flourish in the post-virus world?• How do you cope with the stresses of leadership and management as an individual?• How can you afford to reach out for help when the cash-flow has dried up?THE BENEFITS OF USING BUSINESS PHOENIX• We try to make it financially affordable for you to seek help.• We have a team of Associates who have wide expertise and who want to help.• We have been through failure and success.MISSIONOur Mission is to support British SMEs and help them to thrive in the future.HOW DO WE MAKE IT WORK?1. We match you to suitable expertise through our wide network of associates.2. We can add or subtract to that support to meet the varying problems you face.3. We operate on-line whilst unable to travel.4. We agree to give you initial free support for up to a period of 4 hours, after which:5. We agree whether and how to go forward with more support. SERVICESWe can offer management advice in many areas, including those listed below. Note that we do not offer formal professional certifications; we are not accountants, insolvency practitioners etc. We will help you find and talk to the right professionals.• General consultancy; crisis management • Sales• Organisational • Marketing• Operational • HR• Strategy and Planning • Process management and “lean”• Financial planning • Managing insolvency • Logistics • CoachingBACKGROUND• Business Phoenix leaders are all experienced professionals drawn from a wide mix of large and small business and government backgrounds.• Associates are carefully selected for:a. widely varying types of experienceb. ability to act as coaches and advisorsc. effective networks of support Show less