Experience

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  Columbus hospital

  Jan 2002 - Jun 2008

  Graphic artist for community outreach program

  • Designed over 50 original information boards to attract community and bring awareness about topics ranging from Breast Cancer Awareness, Skin Cancer, American Cancer Society, Lance Armstrong, pregnant women and smoking, living wills, and informed consent• Created over 30 different informational pamphlets including “Do Not Resuscitate”, pain management, cancer support group, American Cancer Society’s Relay for Life• Designed informational boards for all hospital departments in preparation for JCAHO (Joint Commission on Accreditation of Hospitals Organization) inspection• Assisted with organizing and preparing events hosting 150 attendees (Cancer Survivors’ Day for 5 years, American Cancer Society’s Relay for Life & Daffodil Days Show less

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  Cranford pools & fitness center

  Sept 2005 - now

  9-12 age group swim coach/manager

  • Led 5 swimmers to qualify and compete in NJ Junior Olympics • Coached swimmers to 30 gold times and 23 silver times in only one season • Over 100 best times within the year • Manage and supervise 2 age group coaches• Evaluate coaching techniques used and the progress of each swimmer• Adjust and develop meet lineups for over 25 meets per season• Provide support for a team of 7 coaches

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  Ulta beauty

  Nov 2005 - Jul 2010

  Sales associate

  • Led district with highest fragrance sales in FY 2006/2007• Introduced clients to new products and experimented with new looks• Demonstrated the proper application techniques for cosmetics and skin treatments • Chosen for facilitating and arranging the opening of 4 new NJ stores • Selected and completed store plannograms • Reviewed weekly reports and located merchandise as needed to be returned to multiple vendors • Trained new employees to interpret and execute plannograms Show less

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  Urban express

  Jul 2010 - Feb 2013

  Customer service representative

  • Oversaw all aspects of two major retail accounts and solved customer issues regarding delivery service• Scheduled, entered customer data, and confirm customer orders for over 15 retail accounts• Finalized weekly billing for 24 accounts • Trained new hires on account procedures and develop training manuals for 4 computer programs• Delegated tasks among new hires• Researched and evaluate orders over 15 days old and initiate order cancellation per client request• Crossed reference multiple reports to provide accurate information for clients• Answered multiple emails regarding client inquiries for over 20 accounts• Obtained and submitted insurance requirements needed for customer deliveries Show less

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  Jimmy's trucking

  Feb 2013 - Sept 2014

  Lead customer service representative

  • Train new hires• Process incoming orders from 18 companies and ship by requested date• Research and answer client inquires regarding orders shipped and inventory discrepancies• Track all orders from outside carriers• Multi-task efficiently in regards to processing orders, answering phone calls, & follow-up with client demands in a time sensitive manner• Generate inventory reports at month’s end, as well as, upon client request

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  Bulk express inc

  Sept 2014 - now

  Operations manager

  • Develop SOP’s (Standard Operating Procedures) for all aspects of warehouse operations and client specific requirements• Oversee and manage the operations of an 85,000 sq ft warehouse & the customer service department• Generate monthly warehouse billing for over 60 clients using QuickBooks and Bulk System• Train all employees on all warehouse and customer service procedures, evaluate, monitor, and follow-up with aging reports • Evaluate employee productivity ensuring all SOP’s are followed and retrain if necessary, as well as implement and monitor the 5S Checklist• Create and review evaluation forms for all warehouse equipment and temperature control regulations, review employee job performance every 6 months• Enhance and enforce all safety protocols based on SOP’s and OSHA (Occupational Safety and Health Administration) standards• Researching and providing accurate information for warehouse certifications including, but not limited to Drug Enforcement Administration (DEA), reporting reportable quantity chemicals to the Department of Homeland Security when applicable and the National Association of Chemical Distributors (NACD) in order to expand, develop and meet the needs of business opportunities and ventures Show less