Experience

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  South shore trading

  May 2007 - Dec 2008

  Intern

  · Researched investment information of stocks in different sectors upon request · Monitored stocks using QuoTrek and reported to management for investment decision purposes · Designed Excel databases based on customers' real estate and financial information · Resolved all technical issues

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  Cutting edge electric

  Oct 2008 - Dec 2008

  Financial consultant

  · Read and evaluated balance sheets through ratio and other analysis methods · Formulated pro forma balance sheets for multiple potential future outcomes · Developed Excel spreadsheets based on compiled research and organized for review · Compiled comprehensive report of all researched data, and presented formally

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  Ubs wealth management

  Jan 2009 - Apr 2009

  Intern

  · Learned how to effectively grow business through customer contact · Created and checked portfolio reports for existing clients · Compiled account kits for new clients · Organized Seminars

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  Ubs global asset management

  Jun 2009 - Aug 2009

  Investment compliance intern

  · Managed SharePoint Database · Data Mined using LatentZero, SharePoint, and Excel databases · Built and prepared Excel spreadsheets for SharePoint upload and records · Compliance checks on employee investment activity

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  Veolia transportation

  Sept 2009 - Sept 2012

  • Updated and standardized database integrity for all information systems (VESTA, SAVE, and RTA)• Produced month-end summary and detailed results packages for senior management and field review• Provided customized Crystal reports as requested from maintenance management• Coordinated quarterly purchasing savings reporting process• Continued Analyst responsibilities as well • Monitored national field productivity and improvement through labor, road call, and maintenance reporting• Managed vehicle work order history, mileage, and created associated databases & tables forcost reduction, savings, and maintenance efficiency enhancements• Managed procurement savings reporting of nationally managed spend and savings• Assisted in creation of bid costing models for new service contracts and contract renewal • Developed written reports that identified and analyzed trends in spending and revenue• Prepared corporate reports for management review using Excel data sheets, pivot tables, graphs, and charts• Utilized business statistics and calculus for data analysis and formulation of business algorithms• Programmed macros in VBA to automate recurring reports

  • Manager of Technical Services Information

    Jun 2012 - Sept 2012

  • Technical Services Analyst

    Mar 2010 - Jun 2012

  • Data Analyst

    Sept 2009 - Mar 2010
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  Fieldglass

  Oct 2012 - May 2019

  • Manage application-related escalations to resolution• Maintain the stability of the Fieldglass tool by troubleshooting and escalating cases.• Configure complex setups• Evaluate, troubleshoot, and code rules in Javascript to automate time entry into predefined time sheet rate categories• Confer with persons originating, handling, processing, or receiving reports to identify problemsand to gather suggestions for improvements.• Work on projects and enhancements as needed.• Mentor newer team members Show less

  • Senior Reports Analyst

    Jul 2014 - May 2019

  • Cloud Technical Services Engineer

    Jun 2019 - Jan 2019

  • Reports Analyst

    Oct 2012 - Jun 2014
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  Sap fieldglass

  Oct 2019 - Sept 2024

  Application support manager

  • Attract and hire diverse people, actively drive a healthy talent pipeline, develop skills for tomorrowand foster a culture of inclusion and leadership accountability• Mentor, train, and provide for the professional development of team members through theperformance management process and coaching techniques to create a positive and collaborativeenvironment that delivers customer success• Collaborate with engineering units to ensure a continuous feedback loop with a focus on customersolutions• Design, implement, and act on established Global Product Support metrics (ie. NPS, KPIs, MBOs)for the entire support organization• Create, research, and present metrics and supporting materials to senior level management forstrategic decision-making• Ad-hoc Reporting and analysis Show less

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  Penn health partners

  Sept 2024 - now

  Director of analytics