Mildred Tobon

Experience

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  Chase

  Jan 2006 - May 2010

  Sr. Teller

  •Conducted training to new tellers at the branch and helped them with transactions and customer service processes•Delegated daily tasks and supervised four tellers. Ensured sales targets were understood and met•Had full knowledge of bank products and services and offered those to customers on a daily basis•Reported weekly to the branch manager regarding operations and performance and ensured all members of my team maintained a high quality level of service•Handled large amounts of cash and checks and processed transactions accurately in a timely manner•Provided high quality customer service, effectively addressed customer needs and concerns to meet and exceed expectations•Established credibility with customers and employees by demonstrating expertise, professionalism, and strong work ethic•Handled customer complaints or concerns, if there were any. Show less

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  Hospitality Staffing Solutions

  Jan 2012 - Jan 2014

  Risk Management & HR Administrative Assistant

  •Support and assist COO, SVP of HR and Sr. HR Manager in various areas and special projects within company’s operations such as internal and external audits, internal investigations, communications among different departments and change in company’s policies.•Ensure Data Integrity entries for Master List and PTO tracking.•Manage and process employment verifications for corporate and field employees. •Manage the Employee Confidential Assistance Line and serve as initial point of contact for employee’s issues and inquiries, including payroll, compliance and employee relations matters. •Coordinate training for field employees and assist in creating training materials.•Coordinate and execute activities for the company, manage calendar of events and schedule meetings as requested.•Process invoice reconciliations and expense reports for corporate employees.•Track, maintain and archive organizational charts, policies and records, HR forms, reports, graphs and Power Point presentations for the entire organization.•Manage forms and coding for policies and procedures.•Manage inventory of supplies for corporate and field offices.•Manage new job postings and coordinate onboarding process for corporate employees. Show less

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  Shoney's Restaurants & Franchising

  Oct 2014 - Mar 2015

  Executive Administrator

  •Provide primary support to the CEO in all areas of operations.•Perform advanced, diversified and confidential executive – level duties that require broad and comprehensive experience, skill and knowledge of organization’s policies and practices.•Communicate with franchisees on how to implement local store initiatives, support and follow up on special projects•Independently identify needs and initiate projects by collecting information, analyzing data and presenting.•Direct and delegate work to others.•Recommend solutions or actions required, and resolve routine and complex inquiries.•Retain authority to approve invoices and purchase requisitions. Show less

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  CNN

  Mar 2015 - Feb 2018

  Business Operations Coordinator

  •Address all administrative needs and facilitate operations for the CNNI & CNNE newsrooms ensuring company policies & procedures are being followed. •Act as liaison to acquire visas for CNNI travelers, point-person for records management, etc. •Responsible for Time Reporting/Payroll coordination - including working with managers to ensure accuracy and appropriate policy application for approval of freelance time•Responsible for collection/review/approval of overseas/overnight differential and trouble shoot / manage payroll issues as they arise•Facilitate new hire process of both employees & freelancers - working with hiring managers & senior business operations manager to ensure a smooth and timely on-boarding process for new hires into the company.•Create cost reports, manage budgets and allocate costs for CNNI.•Approve expense reports/invoices - review expenses, assist employees with general questions and training, teach/review of travel policies & procedures. Misc. items - on occasion assist with requests from other CNNI production centers and locations both inside and outside of the US•Cross train with members of the team to ensure network business needs are always addressed. Show less

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  CNN International Commercial

  Feb 2018 - Feb 2020

  Sr. Business Operations Coordinator

  Provide comprehensive business support to client groups within the CNN International umbrella. This role will primarily support CNN worldwide newsgathering for both CNN US and International networks. This position acts as a business advisor for managers, ensuring the most prudent and efficient use of resources. Responsible for AP processing, expenses management, office support, budget oversight, personnel and occasionally trains staff on system applications, policies and procedures. Travel for breaking news events and serve as unit manager. Primary objective is to handle all business related functions so executive management, department heads, and production staff can focus on editorial responsibilities. Show less

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  CNN

  Feb 2020 - now

  Manager, CNNI Business Operations

  Support and provide guidance and governance of business related functions. The primary objective is to oversee all business needs so executive management, department heads, and news staff can focus on editorial responsibilities and drive company goals. Currently CNNI operates in 30 plus locations globally. The Business Operations Manager assists the Director of Business Operations with oversight and management of business operations for International Newsgathering, CNNI Production, CNN Sports, Sponsored Programming and CNN en Español units. The manager liaises with key partners such as Finance, Accounting, HR, Legal, Treasury, Accounts Payable, Risk Management, Business Continuity and other corporate departments. This position oversees four Business Coordinators in Atlanta. This Business Operations Manager partners with Business Operations in outbound locations such as London, Abu Dhabi and Hong Kong to ensure seamless business continuity across the globe. Position acts as an expert on systems and policies and is a business advisor for executive management in all global locations, ensuring the most prudent and efficient use of resources. Show less