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Carlotta Wickham-O'Reilly

Carlotta Wickham-O'Reilly

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  • Timeline

  • About me

    Customer Service Manager | Call Center Management | Learning & Development Manager | Instructional Designer | BPO Management | SOP Specialist | ISO9001 | Six Sigma Green Belt

  • Education

    • University of the Southern Caribbean

      2003 - 2004
      Business Administration

    • Bard College

      2015 - 2017
      Humanities/Humanistic Studies

      Activities and Societies: Harlem Clemente Studied courses in the Humanities, including:PhilosophyWorld HistoryPolitical ScienceCreative WritingLiteratureWomen/International Studies

  • Experience

    • Qualfon Guyana Inc

      Jan 2005 - May 2015

      Management of call center operations and operations agents.

      • Shift Manager

        Dec 2005 - May 2015

      • Shift Manager

        Jan 2005 - Jan 2015

    • DGA Security

      Jul 2017 - Aug 2021
      Central Station Supervisor

    • LifeStation

      Aug 2021 - now

      Provide support to the customer service team in the day to day operations and management.

      • Senior Customer Service Supervisor

        Mar 2024 - now

      • Customer Service Supervisor

        Aug 2021 - Feb 2024

  • Licenses & Certifications

    • Call Center 101 - Leadership and Development - CC Middle Management Training

      Qulfon Univerisity

    • Customer Service Leadership

      Udemy
      Jan 2022

    • Litmos

      LearnPass.com powered by Litmos
      Apr 2018

    • Customer Service - Customer Communication

      Udemy
      Jan 2022

    • Central Station Monitoring

      The Monitoring Association
      Aug 2017

    • Learning & Development Tools & Methods

      Udemy
      Jan 2025

    • Customer Service Interview Training

      Udemy
      Dec 2021

    • F40 - Operator of Central Station Signaling System

      New York City Fire Department
      Feb 2018

    • Lean Six Sigma Green Belt Certification

      Six Sigma Academy Amsterdam
      Jul 2022

    • Central Station Monitoring Level 2

      The Monitoring Association
      Jul 2021

  • Volunteer Experience

    • volunteer

      Issued by Qualfon Mission Office on Aug 2010
      Qualfon Mission OfficeAssociated with Carlotta Wickham-O'Reilly

    • Children's Fellowship Ministry Volunteer (Administrative Assistant)

      Issued by Convent Avenue Baptist Church on Aug 2015
      Convent Avenue Baptist ChurchAssociated with Carlotta Wickham-O'Reilly