Carlotta Wickham-O'Reilly

Union, New Jersey, United States

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Timeline
About me
Customer Service Manager | Call Center Management | Learning & Development Manager | Instructional Designer | BPO Management | SOP Specialist | ISO9001 | Six Sigma Green Belt
Education
- University of the southern caribbean
  2003 - 2004
  Business administration
- Bard college
  2015 - 2017
  Humanities/humanistic studies
  Activities and Societies: Harlem Clemente Studied courses in the Humanities, including:PhilosophyWorld HistoryPolitical ScienceCreative WritingLiteratureWomen/International Studies
Experience
- Qualfon guyana inc
  Jan 2005 - May 2015
  Management of call center operations and operations agents.
  - Shift Manager
    Dec 2005 - May 2015
  - Shift Manager
    Jan 2005 - Jan 2015
- Dga security
  Jul 2017 - Aug 2021
  Central station supervisor
- Lifestation
  Aug 2021 - now
  Provide support to the customer service team in the day to day operations and management.
  - Senior Customer Service Supervisor
    Mar 2024 - now
  - Customer Service Supervisor
    Aug 2021 - Feb 2024
Licenses & Certifications
- Call center 101 - leadership and development - cc middle management training
  Qulfon univerisity
- Customer service leadership
  Udemy
  Jan 2022
- Litmos
  Learnpass.com powered by litmos
  Apr 2018
- Customer service - customer communication
  Udemy
  Jan 2022
- Central station monitoring
  The monitoring association
  Aug 2017
- Learning & development tools & methods
  Udemy
  Jan 2025
- Customer service interview training
  Udemy
  Dec 2021
- F40 - operator of central station signaling system
  New york city fire department
  Feb 2018
- Lean six sigma green belt certification
  Six sigma academy amsterdam
  Jul 2022
- Central station monitoring level 2
  The monitoring association
  Jul 2021
Volunteer Experience
- volunteer
  Issued by Qualfon Mission Office on Aug 2010
  Associated with Carlotta Wickham-O'Reilly
- Children's Fellowship Ministry Volunteer (Administrative Assistant)
  Issued by Convent Avenue Baptist Church on Aug 2015
  Associated with Carlotta Wickham-O'Reilly