Experience

• 

  Lithia & driveway

  Mar 2019 - Dec 2019

  Service writer

  • Responded to customer inquiries via phone or email • Scheduled appointments and wrote repair orders• Dispatched work to technicians and monitored their work progress on behalf of the customer• Generated estimates for the customer

• 

  Freelance, self-employed

  Dec 2019 - now

  Computer repair technician

  • Provide on-site computer repair services to private customers• Builds custom computers based on requirements/needs• Diagnose software/hardware issues• Harden Android and Apple phones to mitigate cyber security issues• Update/Patch known vulnerabilities if discovered on host PC

• 

  1above technology

  Mar 2020 - now

  • Manages a team of 4 Engineers and ensures colleagues are trained across multiple areas• Lead Azure architect for 30+ clients at over 100 sites• Architected an Azure VPN gateway solution for a client that generated revenue and increased client security• Developed baseline requirements and generated documentation for SonicWall firewall settings such as: DCHP, VLANs, mac filtering, site-to-site VPNs, port forwarding and routing traffic • Sought out and implemented an email protection solution that monitors for spam/phishing/malware which generated additional income for the business• Monitors tickets to ensure Initial Response SLA Agreement is achieved• Ensures clients adhere to any applicable regulations/compliance requirements (CCPA, HIPAA, PCI-DSS) when designing solutions• Develops monthly patching plan and assesses/ prioritizes vulnerabilities• Developed monthly patching metrics to ensure MTTR were within SLA• Writes custom scripts using PowerShell • Troubleshoots complex issues and walks through the process with the team• Engages clients during outages and communicates the cause of failure and fix Show less

  • Senior IT Support Technician 3

    Nov 2020 - now

  • IT Support Technician 2

    Mar 2020 - Nov 2020