Experience

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  Lifespring chapel-embakasi

  Aug 2004 - Aug 2005

  Office assistant

  Office maintenanceResource mobilizationSupervision of workersRecord keepingPlanning and facilitation of meetings

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  Regional veterinary and investigation laboratory

  Jun 2008 - Aug 2008

  Trainee/ attachee

  Front office Data capture managementDiagnosticsResearch coordination

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  Lifespring chapel-embakasi

  Jan 2010 - Dec 2010

  Intern

  Event and logistics organizationPlanning and facilitation of meetingsRecord keepingFinance and information managementSmall group management

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  Flytech bpo

  Mar 2011 - May 2011

  Data entry clerk

  Data verificationData capture

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  Techno brain limited

  Mar 2011 - May 2011

  Data entry clerk

  Data capture.Proof readingFeedback reporting

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  Kencall

  Jul 2011 - Aug 2011

  Telemarketing agent

  Establish contact with potential clientPresent the company product to the clientEnter client details as providedAnswer any questions as asked by the client

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  Gorilla africa bpo

  Sept 2011 - Jan 2012

  Telemarketing agent

  Establishing communication with contactsRelaying information on company and products to contactsContact information capture and verification

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  Horizon contact centers ltd

  Jan 2012 - Feb 2012

  Telemarketing agent

  Establish contact with potential clientPresent the company product to the clientEnter client details as providedAnswer any questions as asked by the client

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  Advanced africawide trading

  Feb 2012 - Nov 2012

  Team leader and quality analyst

  Coordinating Team activity on behalf of the companyMaintaining order within the floorEnsuring the welfared of the call center agents is taken care ofFollowing up on leads generated by agentsPassing communication between agents and managementMaintaining call dataObtaining and sorting customer details on behalf of the companyPlanning and strategizing Meting out disciplinary measures where necessary

• 

  Equity bank limited

  Jul 2012 - Nov 2022

  . Carrying out initial customer identification at on boarding step. Collecting customer information during customer on boarding . Maintaining customer information in the core banking system as per customer request. Updating customer requests as per customer instructions. Carrying out Enhanced Due Diligence on customers as directed by the organization or as necessitated by the policies and procedures or by the CBK prudential guidelines. On boarding and training of customers on various alternate business channels. Cross selling other bank products to the customers. Training and leadership development. Carrying out initial customer identification at on boarding step . Collecting customer information during customer on boarding . Maintaining customer information in the core banking system as per customer request . Updating customer requests as per customer instructions . Carrying out Enhanced Due Diligence on customers as directed by the organization or as necessitated by the policies and procedures or by the CBK prudential guidelines . On boarding and training of customers on various alternate business channels . Cross selling other bank products to the customers . Training and leadership developmentSkills: Communication · Computer Literacy · Marketing · Digital Marketing · Information Technology · Customer Relationship Management (CRM) · Business Relationship Management · Relationship Building Show less . Carrying out initial customer identification at on boarding step. Collecting customer information during customer on boarding . Maintaining customer information in the core banking system as per customer request. Updating customer requests as per customer instructions. Carrying out Enhanced Due Diligence on customers as directed by the organization or as necessitated by the policies and procedures or by the CBK prudential guidelines. On boarding and training of customers on various alternate business channels. Cross selling other bank products to the customers. Training and leadership development Show less • Initiate required action for response to customer service requests • Ensure and provide quality service to both internal and external customers.• Receive inquiries from and/or contacts the organization’s branch/regional offices to resolve a variety of issues.• Access the company’s internal systems to provide customerservice management with the data for inclusion in various scheduled and special reports• Participate and provide expertise as a member of the customer service’s departmental team. The team'sobjectives are develop and recommend changes to existing methods and systems to increase the accuracy,efficiency and responsiveness of the customer service department as a whole. Show less • Initiate required action for response to customer service requests• Ensure and provide quality service to both internal and external customers.• Receive inquiries from and/or contacts the organization’s branch/regional offices to resolve a variety of issues.• Access the company’s internal systems to provide customer service management with the data for inclusion in various scheduled and special reports• Participate and provide expertise as a member of the customer service’s departmental team. The team's objectives are develop and recommend changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the customer service department as a whole..Attending to customer queries.Ensuring staff are up to date on the company's products..Floor management..Collecting and cascading customer feedback..Updating customers on products and services..Championing good customer relationship..Giving technical and informational support to agents. Show less

  • Accounts Opening Supervisor

    Oct 2020 - Nov 2022

  • Accounts opening Supervisor

    Nov 2020 - Apr 2022

  • Customer Service Supervisor

    Dec 2016 - Oct 2020

  • Customer Service Supervisor

    Sept 2015 - Oct 2019

  • Relationship Officer, Customer Service

    Jun 2012 - Oct 2019

  • Relationship Officer Accounts Opening

    Mar 2014 - Dec 2014

  • Relationship Officer Accounts Opening

    Mar 2014 - Dec 2014

  • Relationship officer, cash

    Jul 2012 - Feb 2014
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  Jekyl and hyde consultants

  Nov 2022 - May 2024

  Founding director
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  Letshego kenya

  Jan 2024 - now

  Relationship officer- business and sme

  Client Acquisition: Actively seek out new business clients and SMEs.Client Relationship Management: Develop and maintain strong relationships with existing clients.Understanding Client Needs: Conduct thorough assessments to understand client requirements.Providing Financial Solutions: Offer tailored financial solutions and services.Cross-selling: Identify opportunities to offer additional products or services.Risk Assessment: Evaluate client creditworthiness and financial stability.Compliance and Documentation: Ensure compliance with regulatory requirements and internal policies.Collaboration: Work with internal teams to streamline processes and deliver solutions.Market Research: Stay updated on industry trends and competitor activities.Performance Tracking: Monitor portfolio performance and prepare reports.Customer Service: Address client inquiries and ensure a positive experience.Continuous Learning: Stay informed about industry changes and seek professional development opportunities. Show less