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Nicole L.

Nicole l.

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location of Nicole L.La Crosse-Onalaska Area
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  • Timeline

  • About me

    Subject Matter Expert - SBCO at United Healthcare

  • Education

    • Onalaska high school

      1999 - 2002
      High school general studies final gpa 3.054

      Activities and Societies: Concert Band, Marching Band, Choir, Cheerleading General education towards a High School Diploma.

    • Western technical college

      2001 - 2002
      Cna nursing complete cna certificate

      I entered & completed the CNA program during my senior year of high school.

    • Western technical college

      2002 - 2004
      Registered nurse - incomplete nursing

      I decided to take a different path in life, and did not complete my RN degree.

    • Globe university

      2014 - 2016
      Associate's degree information technology 3.857 gpa

      Graduated June 23rd, 2016

  • Experience

    • Festival foods

      Jan 2000 - Jan 2002
      Cashier

      Cashiering, stocking, watching children (tot spot), pricing.

    • Onalaska care center

      Jan 2002 - Jan 2005
      Cna

      Feed, clothe, wash, put to bed, blood pressures, pulses, empty catheters and/or colostomies.

    • Lori knapp inc (5th ave children's home)

      Jan 2003 - Jan 2005
      Cna

      Care for disabled children included: play, feed, clothe, wash, give medications, clean & change tracheotomies and G-tubes.

    • Riverland development (kirby dealer)

      Jan 2004 - Jan 2005
      Telemarketer & outside sales

      Appointments over the phone, data entry, customer service, outside sales (briefly).

    • Prestige inc. (authorized u.s. cellular agent)

      Feb 2005 - Dec 2010
      Customer service and sales representative

      Sales, customer service, technical service, data entry, special orders, customer database, tracking sales to meet goals, collateral inventory/orders, accessory inventory/orders, specific projects, promoting products, display setup.

    • Centurylink

      Dec 2010 - Sept 2014
      Nohd - national order help desk

      Sales, order entry, billing, account changes, technical problem-solving, escalated consumer calls, order quality, internal representative assistance, coaching internal representatives, mentor/provide on-the-job training for less experienced representatives.

    • Macy's

      Dec 2014 - Mar 2015

      Unloading and stocking of incoming product, pricing and markdowns, sale setting, merchandising of product, restocking product. I was promoted to SSA, similar to an assistant manager, during the holiday season. It was a temporary position; only available during the holidays.

      • Receiving and Merchandising

        Oct 2014 - Mar 2015

      • SSA

        Dec 2014 - Jan 2015

    • Hire investment

      Mar 2015 - May 2015
      It helpdesk - mayo health systems

      Taking IT Help Desk calls, assisting internal customers with technical problems.

    • Stoney creek hospitality

      May 2015 - Aug 2015
      Housekeeping

      Basic housekeeping duties within hotel rooms, suites, and cottages.

    • Egs - expert global solutions

      Sept 2015 - Jul 2016
      Customer service representative

      Cellular sales, order entry, billing, account changes, technical problem-solving.

    • Maxim healthcare services

      Jul 2016 - Nov 2017
      Sales operations specialist, small business - united healthcare (virtual operations)

      Started as a SORI (Virtual Operations Intake); Document Management Clerk (HEDIS). Finally working as an SOS (Virtual Operations Sales) before I was hired on as a permanent employee of UHC.

    • Unitedhealth group

      Nov 2017 - now
      Subject matter expert - sbco at united healthcare

      Started as a contracted SORI (Virtual Operations Intake); Document Management Clerk (HEDIS/QSD). Then began working as an SOS (Virtual Operations Sales) before I was hired on as a permanent employee of UHC. I am now working as a Subject Matter Expert for the SE Region; I assist coworkers in the 51-100 group size quoting system.

  • Licenses & Certifications

  • Volunteer Experience

    • Web page design

      Issued by Shepherd of the Hills Lutheran Church on Nov 2014
      Shepherd of the Hills Lutheran ChurchAssociated with Nicole L.