Experience

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  Act

  May 2012 - Mar 2018

  Developed documentation and communications plans and managed the execution of such plans for three major ACT products across 29 state and district contract testing programs. Coordinated the production of hundreds of training materials such as manuals, user guides, presentations, and email communications with business stakeholders, instructional designers, and content writers in various departments. Apprised stakeholders of schedule risks for training deliverables and communications, renegotiating schedules and scope as necessary. Mapped dozens of training materials to new site locations as contributor to a website design project intended to improve the user experience for 23 client websites. Show less Ensured the quality and timeliness of all operational contract deliverables including trainings, online and paper assessments, and score reports for State Department of Education agencies. Collaborated with product and contract stakeholders on project schedule development, production of communications and training materials, web page changes, contract services changes, cost development, and invoicing. Collaborated with program team to identify contract risks and determine mitigation strategies. Served as day-to-day contact for state officials, answering questions about the testing process, developing solutions to meet specific needs, and resolving issues. Show less

  • Program Manager II, Operational Communications

    May 2017 - Mar 2018

  • Project Coordinator, Operational Program Management

    Mar 2015 - May 2017

  • Product Coordinator, Product Line Management

    Apr 2013 - Mar 2015

  • Coordinator, Education Administration

    Sept 2012 - Apr 2013

  • Intern

    May 2012 - Aug 2012
• 

  Spotix inc.

  May 2018 - now

  Responsible for managing all product data and pricing across our e-commerce websites and third party marketplaces. Update product pricing in Netsuite ERP software and Magento e-commerce platform. Identify new product listing opportunities. Manage processes for retiring discontinued products. Monitored backordered item availability from suppliers and manufacturers. Processed sales orders, managed freight logistics, collected payment, and collaborated with appropriate parties to quickly resolve issues to prevent delay of timely processing and shipping.

  • Product Data Team Lead

    Nov 2023 - now

  • Pricing Coordinator

    Apr 2022 - Nov 2023

  • Content Specialist

    Feb 2021 - Apr 2022

  • Administrative Operations Specialist

    May 2018 - Feb 2021