Experience

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  Cardinal health inc.

  Jan 2000 - Jan 2012

  Support clients and network systems, telecom, and facility access controls system. Monitor health of network. Escalate network systems issues. Work with vendors to execute warranties, troubleshoot, procure equipment and parts and have onsite work completed.• Assisted with infrastructure upgrade - installed racks and server equipment, ensured vendors met project timelines and prepared clients and client data for migration.• Completed tech-refresh projects - image, configure, test, and add client applications and data; finished ahead of schedule and was recruited to assist other facilities tech-refresh projects.• Initiated life cycle management - accounting for all IT assets, tag and scan to a management system, disposition retired assets; ensures chain of command, indemnification, and loss prevention.• Implemented Access Security Systems - trained and convey initiatives to team, worked with vendor to implement; trained employees, increase security and safety awareness at work and home.• Championed Lean Sigma initiatives - advise and establish time-line, procure equipment, and document change process, which ensured accountability and successfulness of LS projects. Show less Learn and support all distribution systems and equipment. Assist and train employees with their computer systems and applications needs. Single point of contact and the onsite remote network support contact.• Achieved cost reduction and savings initiatives - modernized outdated equipment, (mail machine, UPS systems, leased printers), ending costly contracts and lowering annual operating expenses.• Researched Telecomm providers - changed provider, obtained ‘no cost’ upgrade, and lower rates.• Performed In house repairs - as well as re-negotiated vendor rates that lowered repair costs.• Learned printer maintenance repair skills - eliminated leased printers and service contracts. Show less Monitor network servers. Configure, repair, upgrade at the direction of IT. Complete daily tape backups. Provide end user support, print and deliver reports and backup switchboard attendant. • Enhanced computer and network knowledge - attended corporate IT training, forged professional relationships with IT personnel, and met peers that expanded a support network for one another.• Completed Technology courses - learned network fundamentals and to repair computers; this empowered me to troubleshoot and resolve issues, directly support users, and decrease downtime.• Developed knowledge of PBX and phone mail - reduced service calls and related expenses. Show less

  • Senior Analyst, End User Client Support Services

    Sept 2007 - Jan 2012

  • Junior Analyst, End User Client Support Services

    Jul 2004 - Aug 2007

  • Administrator, Computer Systems Support

    Jan 2000 - Jun 2004
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  Robert half technology

  Aug 2016 - Jan 2017

  It contractor, computer systems support technician

  Providing IT Support that meets the needs of Robert Half Technology clients. Contracts that include desktop, desk-side and computer networks support.September 2016 to December 2016IT Micro-Systems Specialist, Spencer Gifts, Charlotte, NC 28273August 2016 - August 2016Computer System Administrator, Decore-Ative Specialties, Monroe, NC 28110

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  Decore-ative specialties

  Aug 2016 - Aug 2016

  Computer system administrator

  Systems Support, Decore-Ative SpecialtiesRender computer systems support during a period which the management team was away at trade show. • Remedied computer issues - that interfaced mill working equipment, monitor, troubleshoot and repair as needed throughout the day to keep machines running.• Completed workstation moves - terminated cable runs and moved client’s computer equipment. • Troubleshoot and support milling equipment and software interfacing with windows computers.• Maintain computers, printers, scales, and hand held scanners. Show less

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  Spencer gifts

  Sept 2016 - Dec 2016

  Micro systems support technician

  Provide all network, computer, printer and peripheral support and work with the network vendor to resolve network issues. Monitor and maintain conveyor belt system to prevent or minimize downtime. • Maintain conveyor belt - priority to keep conveyor belts running; complete visual inspection of cameras, scales and sensors, clear jams, and respond to system alerts. • Production systems support - priority to immediately resolve issues with distribution work stations; computer, ticket, and label printers to minimize downtime.• Learned to repair PTL system - “pick-to-light” system, use diagnostics mode, replace light bars, and reset individual controller or a system’s master controller.• Installed Access Points - hung several access points and terminated cat 5e cable at switch; worked with network team to complete configuration, test and turn up on the network.• Document IT Training - detailing systems configurations, training and procedures which are readily referenced in the IT network folder and will aid training future personnel. Show less

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  Compucom

  Jan 2017 - now

  • Maintain, analyze, troubleshoot and repair computer systems hardware and peripherals.• Document, maintain, upgrade or replace hardware and software systems.• Support and maintain user account information including rights, security and systems groups.• Train employees, identify, analyze and repair product failures, order and replace parts as needed.• Determine and recommend which products or services best fit the customers' needs.

  • Field Service Technician

    Dec 2017 - now

  • Field Service Technician, Computer Systems Support

    Jan 2017 - now

  • IT Field Service Technician

    Jan 2017 - Jul 2017
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  Teksystems

  Oct 2017 - Nov 2017

  Computer support technician, client services

  Stanley Black and Decker current project - business merger, deploy new computer systems at new Huntersville facilities. Image computers, work with clients, install software, test and fix issues before final deployment. Install 220 computer systems with dual monitors. Work with vendors to resolve VOIP and networking issues.

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  Hp

  Nov 2019 - now

  Ceritified engineer

  Certified engineer, HP Printers in Computer Devices.