Experience

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  Afrobraz

  Jan 2008 - now

  Fondateur et administrateur

  Founder of Afrobraz Project. Organization whose objective is to help young people from disadvantaged backgrounds by supporting them in their sporting goals, in order to keep them away from crime while giving them a perspective for the future.Founder and administrator of the group Sò Capoeira Montreal.Association whose objective is the diffusion of the Afro-Brazilian culture, through the teaching of Capoeira (Afro-Brazilian Martial Art).-Brazilian Jiu Jitsu teacher - IBJJF certified Black Belt-Capoeira teacher in Brazil and Canada, in elementary school.-Realization of cultural projects Show less

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  Rbc

  Feb 2010 - Mar 2010

  Représentant service à la clientèle

  ➢Aider les clients à réaliser leurs opérations financières courantes et à choisir les produits financiers qui leurs conviennent. Répondre aux préoccupations des clients. Offrir un conseil de qualité.

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  Desjardins

  Apr 2010 - Sept 2010

  Agent service financier

  Mandat de remplacement pour l'agence Helene Roy➢Être à l'écoute des attentes de la clientèle et à l'affût des occasions d'amélioration de la qualité du service. ➢Travailler en étroite collaboration avec les conseillers en finances personnelles et effectuer les ouvertures, fermetures, modifications des épargnes à terme et des prêts.➢Réaliser majoritairement des activités opérationnelles et de soutien à la vente relatives aux placements et aux financements telles que : la participation au traitement des émissions et des échéances de prêts (hypothécaires, marge de crédit). Show less

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  Desjardins

  Nov 2010 - now

  Directeur du centre de conception de parcours au sein du programme de transformation des services aux particuliers - Provide a consistent work approach for the journey teams - Provide a collaborative work environment - Stimulate creativity and facilitate alignment with the ambitions of the Transformation Program - Conceptualize target journeys that meet the needs of our members and customers (needs, irritants) and the organization - Support the identification of the business and technology capabilities required to transform the member and customer experience - Support the validation of the desirability and feasibility of the target experience in the channelsService DesignOmnichannel transformationDesign thinkingInnovationJourney redesignOKR /KPIBuilding successTeam leadership Show less - Lead Product Owner/Product manager Owner responsible for the modernization of the retail Loan origination transformation (Mortgages, secured and unsecured loans)- Supervising the work, exercising a leadership and influence role with senior management, authorities and work teams in order to select and design the business solutions that will modernize the core lending tools for Desjardins Group.- Preparation and drafting of the RFP for the project Project ManagementRFP/RFI constructionAgile/Scrum projet managementTeam LeadershipStrategic decisioningBusiness process mappingProcess improvementProcess redesignBusiness requirements inventoryCoaching and mentoring Show less Innovation and project Bank Fraud /Security BureauStrategic mandate : Diagnostic on the management of banking fraud within the Desjardins movement (Senior Member on the team)- Role in the implementation of the investment plan and the three-year roadmap of the main management- Implementation of an innovation request management and project implementation process for the Senior Management- Role of leadership and influence with various stakeholders in the context of strategic and complex files and projects Show less Participate in the development of objectives and action plans stemming from the business plan and implement the appropriate means to achieve results.➢Advise and propose to assigned members the best financial strategies (including debt management) to adopt, in order to grow their savings/investment portfolio and ensure the achievement of their financial goals.➢Ensure repatriation of external assets, retention of current members, and development of the full potential of members from referral and solicitation.➢Maintain a specialized level of expertise in investment and retirement strategies.➢ Maintain a personalized business relationship and provide an integrated service offer inspecialized savings with assigned clienteles ($100K and above). Show less

  • Leader of the journey design center/ Omnichannel transformation/Retail banking transformation

    Jun 2022 - now

  • Lead Product Owner/Product manager, Retail Loan origination transformation

    Jan 2021 - May 2022

  • Principal Advisor

    May 2020 - Jan 2021

  • Senior Business Strategy Analyst

    May 2019 - May 2020

  • Lead Product Owner

    Jan 2019 - Sept 2019

  • Product Owner

    Jun 2015 - Jan 2019

  • Development Consultant - Operations Specialist

    Jun 2014 - May 2015

  • Senior Investment Advisor

    Sept 2011 - Jun 2014

  • Personal Finance Advisor

    Nov 2010 - Sept 2011