Experience

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  Roura golf

  Jan 2012 - Jun 2012

  Events organiser & cm intern

  - Planned and executed events in order to promote our golf tournaments and circuitsI.E.: Gained new loyal customers by introducing new circuits with special prizes- Managed budgets and vendor relationships - Created marketing materials- Community Manager: managed social media accounts and oversaw all aspects of content generation for platforms (Facebook and Twitter.) Created website content Skills gained: Strong communication, organizational, problem-solving, and content creation skills Show less

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  Vizeum

  Jan 2013 - Jul 2013

  Media planning intern

  - Managed the daily data analysis of our client’s audience and their competitors- Analyzed press, radio, internet, and TV advertising pressure and notoriety- Market research: Identified target audiences and their characteristic, behavior, and media habits- Helped to develop media plans- Helped to coordinate media buys and track campaign performanceClient: Endesa (energy) Skills gained: data analysis, organization, market research and communication skillsIT skills gained: Infoasys, Infotrack, Dragón, Tom Micro, Galilleo Show less

• 

  Aupairworld

  Jan 2014 - Sept 2015

  Au pair

  - Developed strong communication and problem-solving skills - Improved language proficiency by immersing in a foreign culture and language- Demonstrated flexibility and adaptability by successfully living and working in a new environment

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  Jo downs handmade glass

  Jan 2015 - Apr 2015

  Sales assistant

  - Managed the shop floor, stock, and visual merchandising- Offered quality customer service- Solved queries of customers and assisted customers in product selections based on their needs- Ensured the store and visual merchandising meets company standards- Operated cash registers and handled financial transactions- Built and maintained relationships with customers- Contributed to the overall cleanliness and organization of the store- Managed inventory and ordered products as neededSkills gained: Customer service, sales, product knowledge, cash handling, time management, communication, organization, visual merchandising, adaptability Show less

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  Le cordon bleu madrid

  Feb 2016 - now

  - Team Leader - Events managements- Institutional projects and events - CRM, customer acquisition, retention...- B2C and B2B- Business and Marketing plan- Promotional activities in new markets- Customer journeys (CX & UX) and Digital Transformation - Supervised a team of 5 sales & admissions officers- Sales coordination (CRM, follow-up, e-mails, calls..)- Events management - Tracked and monitored forecasts and budgets- Researched and developed new markets- Conducted personalized one-to-ones and information sessions for prospective students - Coordinated the global commercial plans - Managed communication with different departments, Le Cordon Bleu Schools, Le Cordon Bleu Hubs, and Agencies - Recruitment - CRM, follow-ups, calls, e-mails- Enrolment process: mentoring candidates, admission interviews, documentation, payment deadlines, reports...- Conducted personalized one-to-ones and information sessions for prospective students - Managed communication with different Le Cordon Bleu Hubs and Agencies- Assistance in Events organization (Open House, private tours, private courses...)

  • Admissions, Sales & Marketing Manager at Le Cordon Bleu Madrid

    Aug 2020 - now

  • Admissions and Sales Manager at Le Cordon Bleu Madrid

    Feb 2017 - Jul 2020

  • International and National Admissions and Events officer

    Feb 2016 - Feb 2017