Experience

• 

  Southwestern advantage

  May 2003 - Sept 2003

  Door-to-door salesman

  People ask me why I still keep this summer job on my profile.Ask me, and you'll understand why it changed my Life.This is by far the hardest job I've ever done in my life. I learned so much about myself and the power of your own will. I went to USA with 200$. I slept on the floor for almost 4 months. I cried, I felt miserable, I felt useless, I lost my voice, but then I started to change and became fearless, strong, and realized that I would always stand up no matter how hard the hit I took.I am not Einstein, Elon Musk, or Picasso, but I understood that nothing could stop me at succeeding through hard-work.Ask me why these 4 months changed my Life, and I'll tell you stories of people giving me a roof without knowing me, veterans showing me their guns, drug dealers offering me gang clothes so that I'd be more successful in "their hood", teachers crying and hugging me for bringing education, NFL players teaching me how to throw a ball, and so many other incredible stories.It was the toughest job in my life, and I will hopefully never do it again! But if I was back in 2003, would I do it again? YES. Show less

• 

  Lion travel service co., ltd

  Aug 2007 - Sept 2011

  Sit dept manager 主題旅遊產品部主任

  Marketing and strategy of the department "Special Interest Tours". Supervisor of the "long-haul groups" team.Design of travel packages, pricing, communication strategy, management of 7 product managers. Creation of new trends of consumption on a national level.

• 

  Sanlih entertainment television 三立電視

  Jul 2011 - Sept 2011

  Tv host - adventure travel tv show 臺灣全記錄

  Main host of a Adventure Travel TV show in Taiwan, for SET TV.Mountaineering, sailing, river-tracing, climbing, fishing, scuba-diving around Taiwan.Locations were either in some aboriginal territories, mountains, desert islands, wild coast.The reason why SET TV hired me is because I was able and willing to go to some places where no host agreed to go, and do some extreme activities such as jumping from 12 meters high in a 2 meters deep hole. Besides hosting this show, I was invited on lots of talk shows to talk about Travel or Cultural Differences in the world.I was offered a 5 years contract that I refused to keep travelling aorund the world and develop more skills.Introduction of the show: https://zh.wikipedia.org/wiki/%E5%8F%B0%E7%81%A3%E5%85%A8%E8%A8%98%E9%8C%84Company introduction: https://en.wikipedia.org/wiki/Sanlih_E-TelevisionCompany website: http://www.iset.com.tw/#!/ Show less

• 

  Jkb international

  Sept 2011 - Apr 2016

  Ceo // organization & coordination of international travel events

  1. Projects with AsiaProject management (budget: up to 17,5 millions euros). Operation manager of a group of up to 1600 Chinese with a staff of 80 persons. In charge of the logistic (in 8 days: 700 transfers, 5000 visits, 14000 meals), of the financial control of the project, of the cost management, of the coordination of the Chinese, Taiwanese and German staff.2. Projects with EuropeCoordination of logistics and different suppliers staff for groups up to 10 000 people. International & multiconfessional staff and clients (Western Europe, Eastern Europe, Russia, North-Africa, North-America).3. Travel DirectorTravel incentive programs organization and coordination all over the world.Sports and Xtrem sports travel programs in Asia and Europe (alpinism, bike, river-tracing).Product planner for Tour Operators in Asia and Europe. Show less

• 

  Ekitt technologies ltd

  Nov 2015 - Jan 2018

  Founder

  Creation of a start-up offering an O2O service through a mobile app and an international network.Design and development of the front-end app and back-end platform within 5 months.Ran a first succesful private round of investments.Reason for current failure to go to market: - bugs in development (code) - failure to identify the bugs - lack of hard coding knowledge - wanted too big too fast

• 

  Lion travel service co., ltd

  Apr 2016 - Jul 2017

  Director product & marketing north-america 協理

  Director of Lion Travel North-America Product & Marketing department. Head of East-Coast MICE and Series tours operations. Lion Travel sends approximately 150 groups (5000 people) per year to the East Coast (Leisure groups / MICE groups).Lead the project of changing Lion Travel online payment system to make it international and User friendly (lead the UX, UI, IT, Legal and Finance teams).

• 

  Citcon

  Jul 2017 - Jul 2023

  Founding member of Citcon•Participated to the construction of Citcon from the ground up•Consulted by Founders on most major decisionsAchievements•Signed the company's first mega deals and was involved in all Omnichannel Enterprise deals•Hit targets repeatedly •Penetrated new verticalsRoles and responsabilities• Penetrate the retail space globally for both Offline and Online mobile payments.• Manage all Enterprise Accounts globally.• Hire global sales team.• Increase company Payment Volume• Manage a cross-functional business unit (BU) with teams spread in multiple countries.• Global Key-Account contract negotiation.• Product Enhancement Management.• Reports to COO Show less Mission: Review all Merchant-related Operations, from end-to-end, to increase efficiency and interconnectivity between the different functions of the company.Tasks:- Digitization of Operations tools and on-boarding tools- Automation and Robotization of Operations- Full review of contracts' efficiency globally- Enhance connectivity and consistency between functions- Standardize processes and data requirements from different functions to increase efficiency of Sales, Account Management, Operations, Implementation Teams, Marketing and Finance- Enhanced training of Operations staff to fully take over at the end of the mission with the knowledge and skills to continue connecting all functions in every Process- Implementation of the new tools to internal teams and partners.Timing of the mission: the target was to complete the mission within 8 months before handing it over to Operations Senior Manager entirely. It was completed within the timeframe and additional tools outside of the original scope were also created on top to enhance Support efficiency. Show less Key success: 1. Hit 98.7% of the team's target for Q1 2019 despite the new organization and reduced team.2. Co-created a new Enterprise Product with Citcon's Head of Product unique on the market with immediate penetration and deployment onto over 1000 devices within 4 weeks only.3. Succesfully deployed China Union Pay into half of our existing key-accounts.4. Instaured a "Special Forces" and "Company First" mentality across the Business Unit.5. Managed four strategic retail tech partnerships 6. Increased margins by 30%7. Created a tool that decreased Operations workload by over 1000 hours (125 man-days) in a three-month period and scalable to all Citcon's merchants (including other Business Units)Roles and responsabilities• Dominate the retail space when it comes to Chinese Payments and Mobile Wallets• Manage over 50 Enterprise Accounts in multiple countries, with small but efficient team of 4 people• Increase Payment Volume by 200% in 5 months (target reached)• Manage a cross-functional business unit (BU) with teams spread in multiple states/provinces in both US and Canada.• Key-Account contract negotiation• Product Enhancement Management (special focus on UX/UI more than technical)• Scale company's Operations, increasing Citcon's Level of Service, improving our Products, without requiring new resources.• Reports to COO Show less Key success: 1. Signed deal with world biggest luxury retailer group for the US market.2. Signed deal with one of the top US retail group for both US and Canada.3. Signed additional 18 retail key-accounts during the same period.4. Managed over 5000 accounts in US and Canada with over 10 000 locations, and develop a scalable Account Management process for the company.5. Established new internal SOP involving Sales, Operations, Accounting, Customer Service, Marketing, Account Management that increased teams' productivity by 30. This SOP is the foundation of all accounts launch now at Citcon.Roles and responsabilities• Continue lead the Retail/Luxury/Jewelry verticals Business Development for Offline and Online payments• Create, manage and convert leads of National and International Accounts• Key-Account contract negotiation• Scale Account Management process• Coordinate cross-functional team (marketing, engineering, operations) to drive strategic business initiatives• Reports to COO Show less Key success: 1. Signed deal with a worldwide top luxury Retailer after only 4 months of employment that paved the way to Citcon's expansion in the Retail space. Won this deal against established payment companies.2. Signed deal with Citcon's Number Two Online Merchant after 3 months. Won this deal due to high speed and re-using a unique product designed by Citcon for another merchant.3. Created, trained and develpped Citcon's biggest ISO of 2017 and 20184. Launched a top airport concessionaire and established long-term relationship with their team from Corporate to the Store Associates5. Regional Monthly Payment Volume multiplied by 10 in the first 3 months Roles and responsabilities• Lead the Retail/Luxury/Jewelry verticals Business Development for Offline and Online payments• Create, manage and convert leads of National and International Accounts• Manage partnerships (contract, strategy, operations) with ISO and resellers• In charge of training and marketing development of Citcon merchants• Establish and execute regional growth strategy• Coordinate cross-functional team (marketing, engineering, operations) to drive strategic business initiatives• Reports to COO Show less

  • Founding member & Vice President - General Manager Omnichannel BU - Head of Global Enterprise Sales

    Apr 2019 - Jul 2023

  • Vice President Head of Merchant Operations Excellence

    Aug 2020 - Jan 2021

  • VP, Enterprise & Retail General Manager

    Oct 2018 - Aug 2019

  • VP Sales & Account Management North-America

    Jun 2018 - Apr 2019

  • General Manager US East & Canada

    Jul 2017 - Apr 2019
• 

  Frenchfounders

  Nov 2017 - Dec 2023

  Member
• 

  Merchant advisory group

  Jan 2018 - now

  Member and speaker

  Member of the Merchant Advisory Group, learning from this community of professionals about payments, and contributing to it via webinars, conferences and panels.

• 

  Jpmorgan chase & co.

  Aug 2023 - now

  Vice president omnichannel payments - pos partnerships & integrations

  - Managing POS partnerships strategy for our Omnichannel full-stack payments, including payment terminals, biometrics, tap-to-pay and card-not-present transactions at the POS.- Building processes to scale our POS partnership ecosystem and build integrations faster.- Lead documentation strategy and execution across product functions.- Design with POS partners the proper consumer journeys leading to the right API integrations.- Commercialize integrations.- Build up the POS Partnership team to bring transformation across functions.- Observer in the nexo organization and co-chair of the technical working group for one year. Show less