Experience

• 

  Best buy

  Aug 2010 - Sept 2014

  Sales associate

  - Prioritized customer needs to efficiently help them - Diagnosed various technology and assessed if insurance claim was needed - Handled confidential information with sensitivity - Resolved conflicts customers had with past shopping experiences

• 

  The school district of shiocton

  Jul 2014 - Jun 2017

  Technology assistant

  - Communicated with colleagues to understand their technology concerns to resolve their problem- Collaborated on classroom management systems to facilitate technology based instruction- Efficiently prioritized help desk tickets to attend to staff members’ needs - Created and maintained users in Active Directory - Supervised student helpers to set up staff members classrooms technology base needs - Managed users and devices in Google Console as a Google Admin - Processed Chromebook insurance claims Show less

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  U.s. venture, inc.

  Jun 2017 - now

  • Cloud Platform Engineer

    Feb 2022 - now

  • Service Desk Analyst

    Jun 2017 - Feb 2022