Experience

• 

  Barclays bank

  Oct 2006 - Apr 2007

  Human resources officer

  Dedicated HR professional with a proven track record in recruiting and onboarding top talent. During my tenure at Barclays, I played a pivotal role in recruiting the first 500 Direct Sales Agents (DSAs) and facilitating their induction. My responsibilities extended beyond recruitment, encompassing various HR functions:🔍 Talent Acquisition:Collaborated with HR line management and line managers to assess manpower needs for business units.Coordinated recruitment processes for business units, handling internal and external job advertisements.Conducted recruitment interviews, assessed candidates' suitability for specific roles, and managed administrative tasks throughout the hiring process.Ensured accurate input of recruit information into the HR Information System.📈 Performance Management:Made sure departmental personal development plans for staff are set in collaboration with line managers.Managed end-of-year assessments making sure they are completed on time, liaising with staff and senior management to obtain ratings.Facilitated the completion of performance plans and collaborated with HR Assistant for data input.Acted as a Performance Development champion, interpreting policies to business lines.🤝 Collaboration and Support:Assisted colleagues in completing Talent profiles and conducted training needs analysis within the branch network.Collated departmental developmental plans and presented findings to the Talent Officer .Maintained HR records throughout the year, ensuring compliance with policies during staff transfers or promotions.My comprehensive experience in HR, from recruitment to performance management, positions me as a valuable asset in driving organizational success. Show less

• 

  Barclays bank

  May 2007 - Jun 2011

  Business customer advisor

  Dedicated Business Customer Advisor with a successful track record of managing SME clients at the Gaborone Industrial Branch. Specialized in selling a range of products including loans, accounts, credit cards, business club memberships, and insurance policies. Proficient in advising and guiding clients to choose products tailored to their business needs.🔍 Key Responsibilities:Assisted SME customers in product applications, ensuring a seamless process.Conducted thorough compliance checks for all loan applications, analyzing financials and management accounts.Performed stress tests to determine customer eligibility for specific products.Built and managed strong relationships with SME clients, addressing issues proactively and reactively.Collaborated closely with the Vehicle & Asset Finance (VAF) and Mortgage Teams to offer a comprehensive suite of financial solutions.Conducted product presentations to prospective customer groups.Structured deals in coordination with the VAF/Mortgage Teams, optimizing both the Bank and customers' tax positions.Achieved excellence in sales, developing new leads from external sources.Contributed to the development of SMEs in Botswana.🌐 Client Engagement and Development:Established and maintained a leads database for personal product offerings.Hosted SME customer seminars to facilitate networking and gather feedback on product offerings.Coordinated overseas business trips for business club members.🛡️ Compliance and Reporting:Managed complaints procedures, queries, and escalations effectively.Ensured adherence to Know Your Customer (KYC) policy.Met monthly reporting requirements and deadlines.My expertise lies in fostering lasting relationships, conducting detailed financial analyses, and delivering exceptional sales results. I am passionate about contributing to the growth and development of SMEs in Botswana. Show less

• 

  Aba bank

  Jul 2011 - Nov 2016

  Operations perfomance analyst

  Results-Driven Performance Analyst | Reporting & Analytics | Strategic CollaborationProven Performance Analyst with a track record of efficiently collating and submitting performance reports, ensuring timely delivery. Expertise includes ascertaining and escalating performance gaps, extracting electronic data from Barclays Information Warehouse (BIW) and other databases, and creating comprehensive reports disseminated through electronic media.📊 Key Responsibilities:Informing internal clients of emerging trends and deviations from targets to support the achievement of strategic objectives.Preparation of COO Performance review pack and organizing corresponding events, OPCO etc.Collaborating with Finance business partners to ensure the achievement of financial targets.Generating ad-hoc presentations, packs, or reports based on management requests.Providing daily, weekly, and monthly reporting as required by Performance and Head Analytics, senior management, and regional offices.Liaising with Barclays Africa MI Team through conference calls, ensuring reporting aligns with required definitions and standards.Working closely with the Performance Improvement team to provide effective advice on performance gaps.Sharing best practices with other Operations teams and offering feedback to the Performance and Analytics Manager.🌐 Strategic Collaboration and Cultural Change:Championing cultural change to reinforce consistent World Class performance.Communicating performance information back to clients to achieve service excellence.Clearly communicating business direction to colleagues through the use of business measures.Organizing face-to-face communication events, as required, in collaboration with the Performance and Analytics Manager.My focus was on delivering actionable insights, fostering strategic collaboration, and driving cultural change to elevate performance standards. I am adept at effectively communicating complex information to diverse stakeholders. Show less

• 

  Absa bank botswana

  Dec 2016 - Apr 2018

  Marketing executive citizenship & business banking

  Seasoned Marketing and Communications Professional | Business Banking SpecialistIn my previous role, I spearheaded impactful marketing initiatives and campaigns for the Business Banking function, contributing to brand visibility and strategic objectives.🚀 Key Contributions:Developed and implemented marketing initiatives and campaigns on behalf of Business Banking.Assisted in the implementation of various marketing and communications projects, ensuring seamless execution.📊 Project Management and Documentation:Updated weekly status reports and facilitated the procurement process by obtaining quotations from suppliers.Maintained an organized filing system and recorded all internal and external communications.🤝 Stakeholder Engagement and Brand Management:Acted as a Brand Champion, ensuring all stakeholders adhered to Absa corporate identity guidelines.Supported Business Banking by coordinating Agri-business events and activities.🌍 Corporate Social Responsibility (CSR) Initiatives:Assisted the Citizenship Manager in assessing CSR initiatives from a Marketing and Communications perspective.Drafted speeches for Citizenship events and actively participated in the shortlisting and awarding process for the Mogae Scholarship.💼 Administrative Support:Processed purchase order requisitions and ensured timely payments to suppliers.Ensured all outgoing correspondence from the Marketing and Communications department adhered to Absa's corporate identity guidelines.My experience encompasses a range of marketing and communications functions, coupled with a keen understanding of business banking dynamics and corporate social responsibility initiatives. Show less

• 

  Absa bank

  May 2018 - Oct 2023

  Marketing executive retail banking

  Experienced Marketing and Events Professional | Formerly Supported Lending and Affluent SegmentsIn my previous role, I played a pivotal role in supporting the Lending, Workplace banking, Affluent (Premier) segments, and Executive team, contributing to the success of various strategic initiatives. Key responsibilities included:🚀 Campaign Strategy and Execution:Developed Premier product campaigns (ATL and BTL) aligned with the yearly retail strategy.Executed seamless campaign implementations and positioned the Premier Customer Value Proposition (CVP) effectively in the market.📅 Events and Engagements:Planned colleague engagements for the Managing Director and coordinated calendars for the Country Management Committee (CMC) engagements.Organized events for visiting ARO executives, ensuring a positive and impactful experience.💡 Strategic Planning and Financial Management:Formulated budgets for yearly campaigns in collaboration with country finance.Evaluated campaigns to assess Return on Investment (ROI) against spend.Produced ROI reports for all activities within my portfolio.👥 Stakeholder Engagement and Communication:Assisted with managing the Absa Bank Botswana Facebook page, addressing premier customer service complaints, and ensuring resolution.Updated the website with product information from the supported segments.🤝 Collaboration and Compliance:Assisted the retail function in processing sponsorship requests, obtaining necessary approvals, especially from workplace banking.Ensured branch network compliance with regulatory requirements, including up-to-date tariff guides and deposit rates.Worked closely with the projects team to ensure brand compliance for new branches and prepared them for BOB inspection.My diverse skill set includes strategic planning, financial management, and effective stakeholder engagement. I thrive in dynamic environments and contribute to achieving organizational objectives. Show less

• 

  Absa bank botswana

  Oct 2023 - now

  Execution manager, enterprise and supply chain development

  In my current role, I serve as a key player in Enterprise and Supplier Development (ESD), focusing on ESD Portfolio Monitoring, Operational Management, and Leadership within the banking industry.Currently reviewing program Factsheets for ongoing ESD Programs, providing valuable insights into practical implementation and maintenance.Actively leading the onboarding process for new ESD clients, ensuring seamless post-implementation maintenance.Continuously monitoring implementation against set milestones, promptly identifying and proposing remediation for any deviation Taking ownership of effectively executing and maintaining ESD Programs, with a special focus on Client Onboarding, Banking and Lending, and Post-Deal Implementation.Developing robust relationships with internal stakeholders, fostering collaboration with Regional business banking teams, Coverage, Product, and the Client Service Centre.Addressing third-party service provider and internal stakeholder inquiries, requests, or complaints promptly and professionally to maximize relationship management, client retention, and risk mitigation.Actively developing, implementing, and maintaining systems for data collation and report preparation, ensuring comprehensive reporting for both internal and external stakeholders.Managing the day-to-day operations of the ESD collections account.Actively collaborating with the Head of ESD Botswana to contribute effectively to the ongoing strategic direction of the Botswana ESD business.Playing a key role in contributing to the development of scale-up plans for ESD Botswana, encompassing technology (Web Portal) and physical offerings (Enterprise Development Experience Centers).My commitment to excellence in ESD Portfolio Management, operational efficiency, and strategic leadership is an integral part of driving the success and growth of the Absa Botswana ESD business. I look forward to continuously contributing to the dynamic landscape of ESD within the banking secto Show less