Experience

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  Global tel*link

  Aug 2012 - Jun 2018

  Corporate helpdesk

  I started in a tech support position for Global Tel*Link and after a year and a half, I moved into the helpdesk position. -Provided remote support through email, instant messaging, and phone calls-Maintained remote software and hardware inventory management-Regularly worked with Windows Server 2003, 2008, and 2012; as well as Windows 7 and 10-Configured and installed VoIP phones, tablets, cell phones, desktops, and laptops-Provided support/troubleshooting for Office 365, VNC, inContact, Genband, and a variety of other software-End user training-Received experience working with departments including Networking, Data Center, and Tech Support; as well as Accounting, Billing, and Executive Officers. Show less

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  Baldwin emc

  Jun 2018 - now

  • Client Systems Administrator

    Jan 2020 - now

  • Helpdesk Administrator

    Jun 2018 - Jan 2020