Experience

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  Cybercillin

  Feb 2018 - May 2018

  Systems engineer intern

  •Installing and configuring computer hardware, software, systems, networks and printers.•Managed various user accounts, creating new domains, controlled access to new and existing network shares using Active Directory.•Deploy and image workstations for new and existing employees and continue to support these builds with upgrades and patches, and monitoring for any deviations.•Leveraged knowledge of Comodo Academy Cyber Security interface and providing support using ITSM tools, including remote monitoring, ticketing, patch management and reporting.•Monitored organisational networks for security breaches and resolving incidents by investigating violations, preparing for disaster recovery activities by conducting complete backup and configuration restoration. Show less

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  Coles group

  May 2018 - Jan 2020

  It support analyst

  • Worked in a team of 60 at Coles Head office (SSC) as an IT Support Analyst to solve IT-related issues for Coles supermarket, liquor, transport, Coles online and managers.• Managed several Service Now logs and completed approx. 40 logs per day which included different network, software and hardware issues by following all the ITIL guidelines.• Used different remote tools like Dameware, Microsoft SCCM, Remote desktop connection to remotely log in to different Coles workstations, self-checkouts, Managers laptops and solve issues accordingly.• Monitoring and resolving P1 and P2 incidents by coordinating with Incident Management teams within agreed SLA periods.• Escalating software issues if required to software support teams and managing hardware issues with external teams like Fujitsu, Lexmark, NCR, Wedderburn. `• Deployed, configured and solved software and application issues for IOS devices including Iphones and Ipads by using Air Watch MDM. Show less

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  Healthscope

  Dec 2019 - Nov 2021

  Level 2 IT Analyst (Account Management and VMO Support)• Responsible for resolving complex technical issues (Tier 2 level).• Create Doctor accounts (JMO, VMO) and provide clinical applications access and support.• Investigate and resolve Clinical Applications issues hosted by Healthscope e.g. Charm, EMR, WebPAS, Zedmed etc• Acting as first point of contact for high priority P1 and P2 service outages at hospitals by implementing escalation plans to restore service and ensure minimal business impact with adherence to SLAs. Show less • Working extensively with computer management, group policy management and performed Microsoft DNS and DHCP Server configuration.• Managing the network design, configuration and management of organization LAN, WAN and virtual machines.• Create contractor, vendor accounts and provide them access to Healthscope systems, shared network drives and applications via Citrix desktop.• Providing end user support within a Citrix XenApp environment and resolving Citrix application issues.• Providing assistance to users with data backup and Performing workstations Re- imaging from Windows 7 to 10 via SCCM. Show less

  • Senior IT Analyst

    Feb 2021 - Nov 2021

  • IT Analyst

    Dec 2019 - Feb 2021
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  Clark rubber

  Dec 2021 - now

  Senior system engineer