Maria Georgouli

Experience

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  Fasma Group

  Sept 2008 - Mar 2017

  Administrative Support Coordinator

  - Dealing with customer requests- Scheduling and preparation of hours worked by teaching staff to be used in the payroll calculation process- Substitute teacher in basic accounting courses and Mathematics

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  OVB Hellas

  Nov 2013 - Jun 2014

  Administration Assistant

  Data preparation and initial analysis to support personal financial advisory servicesdelivered to customers from full time staff

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  Befon

  Mar 2017 - Mar 2018

  Collection Agent for Customer Care Operations

  - Monitoring day to day payment receipts- Matching payments received to invoices issued- Reconciling differences and update of internally generated reports for managementinformation relevant to these functions

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  ELPEDISON S.A.

  Apr 2018 - Jan 2023

  Collection Specialist for Customer Operations

  - Writing of training material for collection officers and update yearly.- Training new staff for collection and providing supplementary training to the team when qualities issues were noticed.- Control of intraday actions of collection partner’s team providing secondary support when needed.- Weekly monitoring of accounts receivables- Responsible for bank standing orders- Communication with large accounts customers when needed- Dunning process control & settlements control- Bank reconciliation in collaboration with accounting Show less

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  Etraveli Group

  May 2023 - now

  Chargeback Analyst