Experience

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  Fasma group

  Sept 2008 - Mar 2017

  Administrative support coordinator

  - Dealing with customer requests- Scheduling and preparation of hours worked by teaching staff to be used in the payroll calculation process- Substitute teacher in basic accounting courses and Mathematics

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  Ovb hellas

  Nov 2013 - Jun 2014

  Administration assistant

  Data preparation and initial analysis to support personal financial advisory servicesdelivered to customers from full time staff

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  Befon

  Mar 2017 - Mar 2018

  Collection agent for customer care operations

  - Monitoring day to day payment receipts- Matching payments received to invoices issued- Reconciling differences and update of internally generated reports for managementinformation relevant to these functions

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  Elpedison s.a.

  Apr 2018 - Jan 2023

  Collection specialist for customer operations

  - Writing of training material for collection officers and update yearly.- Training new staff for collection and providing supplementary training to the team when qualities issues were noticed.- Control of intraday actions of collection partner’s team providing secondary support when needed.- Weekly monitoring of accounts receivables- Responsible for bank standing orders- Communication with large accounts customers when needed- Dunning process control & settlements control- Bank reconciliation in collaboration with accounting Show less

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  Etraveli group

  May 2023 - now

  Chargeback analyst