Shivender Dahiya

Experience

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  Delta Electronics

  May 2009 - May 2010

  Technical Support Intern

  • Assisting Senior Technical Support Manager with daily operation/maintenance of the network• Troubleshooting for 350 clients on the network for hardware and software issues• Provided technical support with ticket resolution system• Maintenance of Windows 2008 server, Office Suites and Intranet.• Assisting the operations to maintain LAN and WAN at the main office

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  Bharat Electronics Ltd

  May 2010 - Jun 2010

  Summer Intern

  Studied Radio Frequency Incendiary Device Jammer employed at Presidential Palace of India

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  Bharat Electronics Ltd

  May 2011 - Jun 2011

  Summer Intern

  Studied Identification Friend of Foe RADAR system

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  Delta Electronics

  Jun 2011 - Jun 2012

  Technical Support Assistant

  • Troubleshooting for 350 clients on the network for hardware and software issues• Working closely with software suppliers to resolve operational issues• Maintenance of Windows 2008 server, Office Suites, and Intranet.• Administering the IT department’s policies and procedures• Maintenance of security and Mail Server software.

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  University of Windsor

  May 2013 - Jan 2014

  Program Assistant

  Provided administrative support for "Connecting4Success" (first-year student-mentoring program). Coordinate social, electronic and print media communications . Interact daily with and assign responsibilities to 300+ program volunteers. Build relationships and liaise with staff, other organizations, student government, and volunteers. Present workshops and speak at public events. Compile written reports of volunteer activities and report to Program Coordinator on progress of program initiatives. Successfully planned and organized events with up to 100+ attendees. Implemented promotional strategy that directly led to doubling of program size. Revamped database containing details on all volunteers. Contributed to production of volunteer instruction manual. Show less

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  Teleperformance

  Jul 2013 - Nov 2013

  Customer Service Representative

  Attending inbound calls from customers regarding their accounts with Global Analytics, UK based payday loan firm. Servicing more than 50 calls per day. Follow up with clients facing urgent situations. Ticket based complaint resolution. I was promoted to help with the development of a new business service for the firm.

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  Kilobytes Data Solutions Inc.

  Mar 2015 - Jun 2017

  Worked as 2nd Level Support Engineer as first point of contact for multiple organizations. Maintained and performed migration of Office365 environments for small and large businesses. Created, deployed and maintained anti-virus protections and policies. Supported multiple server environments for monthly security updates. Supported and created Virtual servers and hosts for varied applications. Deployed the full Office365 suite including SharePoint and Skype for Business for multiple customers. Worked with a team to create VPN services using Cisco AnyConnect. Other responsibilities include:- Created and maintained backup of critical servers using eVault and Datto backup services. Deployed and maintained published apps for Server 2016 Maintained and deployed proprietary applications for large scale businesses Worked with clients who were hit by ransomware and other attacks to recover files and restore services. Created policies to prevent such attacks and provided further consultation for IT security Worked with hardware vendors for maintaining and replacement of server components Deployed and maintained several financial softwares including BillQuick, BusinessVision, QuickBooks, TaxPrep, etc Show less Provide 1st level technical service and support for 130 users with Rogers Communications being the primary customer. Gather data pertaining to the company’s IT needs and use the information to identify, predict, interpret and evaluate system and network requirements. Provide all software installation, maintenance, upgrading and training related to the company’s business operationMaintain data backup procedures and systems. Manage, monitor and maintain network devices, including planning and executing recurring system maintenance tasks. Created audit policies for exchange servers and domain controllers. Setup reporting for LogRhythm for security and auditing purposes. Recreated the entire SharePoint Library for the organization. Created reports on thermal and spatial requirements for a data center. Assembled training material for staff members for upcoming technologies that would be implemented. Created and maintained a detailed asset list. Spearheaded a major upgrade of hardware for the staff. Responsible for preparing and deploying user accounts and workstations for staff, including re-installations and repairs of existing equipment Show less

  • Support Engineer Level Two

    Oct 2016 - Jun 2017

  • Support Engineer Level One

    Mar 2015 - Oct 2016
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  Peak Performance Nutrition India

  Jul 2017 - Aug 2019

  IT Support Specialist

  Appointed as the sole IT resource at Peak Performance Nutrition. Created a basic website for the company.Managed the entire Office365 environment including setting up email security features and the SharePointLibrary. Troubleshooting of all types of IT issues, performing security updates on Windows Server 2012.Currently planning to create an e-commerce portal in order to start online retail of health supplements. Alsostarted with a more fundamental course of IT Security with a focus on ethical hacking. Show less

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  Universal Weather and Aviation, Inc.

  Aug 2019 - Dec 2020

  Information Technology Support Engineer

  Currently working as Level 2 engineer for Universal Weather and Aviation. Dedicated towards our locations in Japan, Australia, India, UK and the EU. Working extensively on Office365 and all of its components to provide seamless service for all clients.Troubleshooting and maintenance of Virtual machines running on Windows platform and on local hardware.Resolution of Oracle issues for end users for internal website.

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  CI Global Asset Management

  Jan 2021 - now

  System Administrator

  Working as level 3 infrastructure support. Primarily focusing on Microsoft and Cisco environments. Involved in several high level projects including acquisitions, maintenance and deployment of solutions for CI and its subsidiaries.