Godwin Nwosu

Godwin Nwosu

Customer Support Specialist

location of Godwin NwosuHouston, Texas, United States

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  • Timeline

  • About me

    AWS SOLUTION ARCHITECT | TECHNICAL SUPPORT | DATA ANALYST

  • Education

    • Houston Community College

      2020 - 2022
      Associate of Arts and Sciences - AAS SOCIAL SCIENCES 3.65

      Activities and Societies: Member of The National Society of Collegiate Scholars.

  • Experience

    • Holy Land Halal Meat and Grocery Store

      Jun 2018 - Jan 2020
      Customer Support Specialist

      ▪ Improved the efficiency of resolving customer inquiries and issues, leading to a 20%reduction in response time.▪ Collaborated with various departments to address customer concerns, contributing to amore integrated and streamlined customer support process.▪ Initiated a customer feedback program, collecting valuable insights and suggestions thatwere used to implement improvements in service delivery.▪ Conducted training sessions for new customer support staff, ensuring a consistent and highlevel of service across the team.▪ Received recognition and commendation for consistently providing exceptional serviceand resolving challenging customer issues. Show less

    • DELTACON GLOBAL INC

      Jun 2020 - Feb 2024
      Technical Support Officer

      ▪ Implemented proactive monitoring systems, identifying and addressing potential issues before impacting end-users.▪ Collaborated with cross-functional teams to resolve complex technical challenges, ensuring quick and effective solutions.▪ Developed and implemented a comprehensive knowledge base, resulting in a 30% decrease in recurring technical issues.▪ Conducted training sessions for end-users, enhancing their understanding of system functionalities and reducing recurring issues.▪ Received recognition for consistently providing excellent technical support and contributing to the overall efficiency of technical operations. Show less

  • Licenses & Certifications