Godwin Nwosu

Experience

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  Holy Land Halal Meat and Grocery Store

  Jun 2018 - Jan 2020

  Customer Support Specialist

  ▪ Improved the efficiency of resolving customer inquiries and issues, leading to a 20%reduction in response time.▪ Collaborated with various departments to address customer concerns, contributing to amore integrated and streamlined customer support process.▪ Initiated a customer feedback program, collecting valuable insights and suggestions thatwere used to implement improvements in service delivery.▪ Conducted training sessions for new customer support staff, ensuring a consistent and highlevel of service across the team.▪ Received recognition and commendation for consistently providing exceptional serviceand resolving challenging customer issues. Show less

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  DELTACON GLOBAL INC

  Jun 2020 - Feb 2024

  Technical Support Officer

  ▪ Implemented proactive monitoring systems, identifying and addressing potential issues before impacting end-users.▪ Collaborated with cross-functional teams to resolve complex technical challenges, ensuring quick and effective solutions.▪ Developed and implemented a comprehensive knowledge base, resulting in a 30% decrease in recurring technical issues.▪ Conducted training sessions for end-users, enhancing their understanding of system functionalities and reducing recurring issues.▪ Received recognition for consistently providing excellent technical support and contributing to the overall efficiency of technical operations. Show less