MUKUL GAUR

Experience

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  SPICE TELECOM Network

  Jun 2007 - Jul 2008

  Young leader / Alliance Manager
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  Tata Tele Business Services

  Aug 2008 - Sept 2010

  Key Account Manager -- Enterprise Business Services

  - Providing End-To-End Telecom solutions for the clients and acting as One Point Contact for all their requirements. Also adding New Account in Tata Teleservices.- Maximising Tata Teleservice’s presence in my clientele through complete penetration into the account.- Offering customised solutions to the accounts including all wire line and wireless products viz., MPLS, SMS Gateway, Data Center, PRI lines, Centrex, HSIA card,Blackberry, Toll free, BRI for Videoconferencing, Internet Bandwidth, etc. Show less

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  Reliance Communications

  Sept 2010 - Aug 2011

  Manager and Team Lead - Global Enterprise Business

  Key Account ManagementHandle team of 6 executives Identifying and understanding the entire procurement process in terms of business processes, budgeting and key leverage points to achieve the end objective. Interface with Individuals / key influencers and end user to understand the requirements, key drivers and competitors offer.Complete ownership of the customer, Attending and driving the speedy resolution of queries & grievances to maximize client satisfaction levels.Map clients requirements followed with technical discussion with clients / consultant & preparation of techno-commercial offers in accordance with the specifications. Provide technical support to Customers; prepare quotations, co-ordinate between Customers and the Manufacturing Unit to ensure timely & accurate responses.- Show less

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  Airtel Business

  Sept 2011 - Nov 2020

  - Handling Top 5 High Revenue Generating Enterprise clients of AES i.e HCL, BCCL, GE , Eicher and Samsung - Responsible for Managing the Account and Enhancing the Revenue by acting as a Telecom Consultant and through Relationship Management. Specialties:Account Management, Relationship with Fortune 500 clients, Technical expertise- software (Microsoft, Adobe), Telecom (GMPLS, CLOUD COMPUTING,MPLS,LEASED LINE, VC/ACS, MOBILE VAS, DATA CENTER , PRI/BRI, etc.)--Managing revenues to the tune of 150 crores with a keen focus to achieve the overall revenue projected targets.-Hands on business manager with experience in a full range of operations including strategic & tactical business planning, finance, human resources, customer service etc.-Market analysis and analysis of competitor’s situation. Study of the clients profitability so as to implement appropriate actions.-New-business development,with heavy emphasis on customer service to maintain high renewal rate and build long-term relationships Show less

  • Regional Business Manager - Strategic and Govt Account

    Nov 2018 - Nov 2020

  • Client Partner

    Nov 2016 - Oct 2018

  • Senior Global Account Manager

    Oct 2013 - Oct 2016

  • Strategic Account Manager

    Sept 2011 - Sept 2013
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  Airtel Business

  Apr 2022 - now

  • Vertical Head NCR ( IT/ITES and BFSI)

    Dec 2020 - now

  • Vertical Head North ( IT/ITES & M&D ) & Country Head - Teleport Business

    Apr 2022 - now