James Mellor

Experience

• 

  Chadwell Heath Dental Surgery

  Oct 2005 - Sept 2010

  Reception Manager

  Reception Manager, Finance, Bookkeeping, Administrator.

• 

  BT Group

  Sept 2010 - Jan 2023

  Elected as Deputy Chair of the BT Carers Network. Responsible for creating and delivering the strategy to raise awareness of carers in the workplace and build a large network of organisations and charities to increase the nationwide drive to improve experiences for carers across the country. Accountable for delivering engagement, culture and change strategies and projects for an organisation of 6,500 people. Leading direct and matrix teams to deliver various programmes, including office rationalisation and relocation projects to increasing our listening maturity and engagement capabilities. BT's Carers Network aims to connect and support people within the company who have caring responsibilities. My role is to help BT attain Carer Confident accreditation, increase awareness of the rights and support tools we have in place for Carers to create a more inclusive environment for our people. Seconded into an Acting Transformation Director role. Sponsoring new Success Factors HR System and Process transformation programme, leading on business strategic workforce planning, and driving 5-year cost transformation plans. Accountable for the Design & Delivery of BT Media & Broadcast and BT TV services. Resource budget of £6m, underpinning £125m annual revenue for across UK and Global platforms with a total viewership of ~3.2 billion people worldwide. Additionally, responsible for delivery of BT TV services to 1.4 million Set Top Boxes. Head of Delivery, TV, Media & Broadcast. Leading teams to deliver the World's First Live 4K Broadcast and industry-first BBC Aurora Network. Secured multiple new contracts and renewals across the broadcast industry. Fast-tracked to Head of Department (Senior Manager) 12 months after apprentice programme to lead Service Design & Delivery unit. Driving teams to provide Media and Broadcast networks and services around the world for multiple customers including ITV, BT Sport, Star TV, and Freeview. Promoted to Line Manager of Broadcast Delivery teams responsible Network Delivery across Implementation Engineering, Order Management and Logistics functions. Responsible for setting stretching goals for teams and individuals, performance management, coaching, 1:1s, team building and employee engagement. Coaching and supporting fifteen apprentices in operational, personal and professional development, providing feedback on their strengths and development areas and give them opportunities to improve. This role was in tandem with Implementation Engineer, then later Technical Service Delivery Manager. Engineer for major project delivery of ITV X-Net, responsible for 16 newsroom and media broadcast sites. This role was in tandem with managing eight apprentices at the BT Tower. Four time Apprentice of the Year (six time finalist) across multiple awarding bodies. Delivering Broadcast Networks and Services, including BT Sport and the Digital Switch Over, promoting apprentices and being a brand ambassador at numerous events, including representing BT at The Houses of Parliament at an event hosted by MPs.

  • BT Carers Network - Deputy Chair

    Mar 2023 - Jan 2023

  • Senior Transformation, Engagement & Change Manager

    Jan 2019 - Jan 2023

  • BT Carers Network - Committee Member (Volunteer)

    Sept 2020 - Mar 2023

  • Acting Director

    Oct 2021 - Jan 2022

  • Head of Media Infrastructure

    Oct 2017 - Jan 2019

  • Head of Delivery

    Nov 2016 - Oct 2017

  • Head of Technical Service Delivery

    Jan 2015 - Nov 2016

  • Technical Service Delivery Manager

    Jan 2014 - Jan 2015

  • Apprentice Coordinator (Manager)

    Jan 2013 - Sept 2014

  • Implementation Engineer

    Oct 2013 - Jan 2014

  • IT Higher Apprentice

    Sept 2010 - Sept 2013
• 

  Lloyds Banking Group

  Jan 2023 - now

  • Senior Manager (HR) People Delivery

    Jan 2024 - now

  • Senior Manager - People

    Jan 2023 - Jan 2024