Mohamed Magdy

Experience

• 

  Archirodon Group N.V.

  Jun 2005 - Dec 2009

  Sales Executive

  - Outdoors sales:• Learning from Archirodon senior sales representatives about the outdoors sales process.• Attend visits to potential, new and existing customers to learn about business. • Attend fairs that are considered common and beneficial to our industry to gain new customers.• Share with presenting our products to new customers.• Write daily reports about what I learned new during each visit.- Indoors sales:• Do calls to make sales with current customers to repeat sales.• Learned how to negotiate on price and costs with making comparisons. • Recording sales and order information then send copies to the sales office.• Join in preparing offers and proposals to customers.- Marketing fundamentals:• Gaining a clear understanding of customers'​ business and requirements• Acting as a contact between a company and its existing and potential markets.• Share in gathering market size and customer information by participating on executing the surveys.• Attend seminars related to marketing and sales. - After sales Customer service:• Maintaining and developing relationships with existing customers in person, via telephone calls emails and sometimes visits.• Record customer's comments and complaints on the quality of our products and submit it to the sales office. Show less

• 

  Lals Group ( HOMES R US )

  Oct 2010 - May 2013

  Assistant Manager

  • Handle customers' complaints and enquiries.• Answer calls being received through Call Center. • Deal directly with customers either by telephone, electronically or face to face.• Respond promptly to customer inquiries.• Handle and resolve customer complaints.• Obtain and evaluate all relevant information to handle inquiries and complaints.• Perform customer verifications.• Process orders, forms, applications and requests.• Direct requests and unresolved issues to the designated resource.• Manage customers accounts.• Keep records of customer interactions and transactions.• Record details of inquiries, comments and complaints.• Record details of actions taken.• Communicate and coordinate with internal departments.• Follow up on customer interactions. Show less

• 

  Swiss Arabian Perfumes Group

  May 2013 - Mar 2016

  Export Sales Assistant Manager

  • Assisted Export Manager in all export and abroad sales obligations. • Provided relief support for Export Manager in administrative duties.• Prepare monthly, quarterly and annual reports.• Tracking and revising orders and shipping information daily.• Provides freight rates to customers.• Supported Sales Department in ongoing sales and export affairs. • Checked shipping invoices for accuracy. • Prepared and assembled all documents as necessary for exports. • Tracked cargo from the factory door to final destinations. • Created and maintained Excel spreadsheets for inventory and cost analyses. • Assisted international customers in large export sales of manufactured goods. • Assisted customers in tracking shipments • Answered phones and directed mail and faxes appropriately • Coordinated with suppliers and warehouses prices and lead-time of goods. • Completes end of month billing to customers by manages current client base. • Verifying receipt of inventory, reconciling transaction reports and manages current client base. • Handled customer's inquiries and resolved issues. • Assisted in correcting billings and issues debit and credit memos for customers. • Audited documents for export compliance information. • Monitored, managed and coordinated with clients’ shipments until completion. Show less

• 

  SS GLOBAL FRAGRANCE

  Mar 2016 - Feb 2018

  Business Development Manager
• 

  Faan Al Ibdaa Perfumes & Cosmetics

  Mar 2018 - May 2019

  Business Development Manager
• 

  Nabeel Perfumes Group Of Companies

  Jun 2019 - Jan 2025

  Export Sales Manager
• 

  BellaVita

  Jan 2025 - now

  Export sales manager ( senior manager )