Arpana Narayani

Experience

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  Mount Carmel College,58, Palace Rd, Bangalore-52 (Autonomous)

  Jul 2019 - Jun 2022

  Masters Student
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  Udemy

  Mar 2020 - May 2020

  This was the vwry intresting course which i opted for which explained about types of cancer and what actuslly cancer is how it develops and as well as it treatment . This part was of various part wich explain whole sum of botany + zoology in 3d animated manner with extra information about each and every thing in detail.

  • Cancer biology 101

    Mar 2020 - May 2020

  • 3d digital biology content

    Mar 2020 - Apr 2020
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  BYJU'S

  Jun 2021 - Oct 2022

  Analyze the escalation raised by internal departments and perform audits to validate the escalations raised by internal departments. Summarize the observation based on the audits performed. • Making sure that the BDAs are adhering to the company's policies. • Validation of the escalation using multiple CRMs, along with sales sessions and call audits. • Synchronization of the observations noticed while auditing an escalation, conducting calibration with the ops team, and weekly DIP checks to check the process knowledge/updates adherence of the BDAs. • Worked on special projects like lead leakage, Social media cases, Customer Grievance cases, and Senior Management cases. • Gave knowledge transfer about the Sales Compliance process to the FDPU team. • Audited 8.9% (1,933 cases, 14.15 Cr worth of orders) out of 21,694 cases. Show less FINANCE EXPERIENCE- To assure the quality of the loan verification department. -Perform call monitoring according to monitoring formats & quality standards and provide trend data to the management. -Used quality monitoring data management system to compile and track performance at team and individual level -Identify the root cause of defects and find areas of improvements in the process being audited. -Provides ideas for process improvements to enhance process efficiency, quality, and sales Respond to stakeholders with guidance and flag any updates to the Lead/Manager -Participate in customer listening programs to identify customer needs and expectations -Ensure compliance with laid down policies, procedures, and guidelines -Support the teams to bridge the gaps identified in operations/training -Ensure adherence to quality norms as per management's specification -Recognize compliance or non-compliance with applicable policies and procedures -Provide detailed, clear, and professional performance feedback -Maintain required productivity daily Show less

  • Sales Auditing- Quality Analyst & Compliance

    Jun 2022 - Oct 2022

  • Associate in Quality Analyst

    Jun 2021 - Jun 2022
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  Intellipaat

  Nov 2022 - now

  Senior Quality Analyst, Process Trainer and Talent Acquisition

  -Quality Conduct-Call auditing and provide actionable insight to improve current processes ( Audited both Inbound and outbound calls) Indian and US audit- Talent Acquisition:-having the skills of candidate screening, Interviewing, Assessment etc- was onto taking final interviews and selecting the best employees for the company ( Additional KPI)- Trainer:- because of possessing best skills in communication, presentation, technology proficiency, I am into process training team ( Additional KPI)-Quality Assurance:-Ensure that products or service meet established quality standards and customer expectations-Process Evaluation:-Evaluate and analyze processes and procedures for efficiency and effectiveness- Quality checks:-conduct thorough quality checks, inspections, and audits to identify defects or issues- Data Analysis:- Analyze data and performance metrics to identify areas of improvement-Documentation:-Maintain accurate records and helped the TL to formulate the SOP, Metrics as per quality standard and implemented parameters-Reporting:- Prepare and present quality reports to management and to the employees for the improvement-Feedback:-Provide feedback to relevant teams on quality issues and recommend corrective actions on same instance-Root cause Analysis:-Investigate the root causes of quality problems and work on preventing their reoccurrence-Continuous Improvement:-Drive continuous improvement initiatives to enhance quality a nd efficiency-Customer satisfaction:-Monitor and improve customer satisfactory by addressing quality related concern-Risk Assessment:-Assess and mitigate quality-related risks to prevent quality incident-Cross-functional collaborations:- Collaborates with other teams to implement quality parameters and compliance into the team-Compliance Check:-to ensure that the product or process complies with relevant regulations, standards, and specifications- Metrics Tracking:-Track and report key quality metrics to monitor performance Show less