Made Chandri Arini

Experience

• 

  Plus priority Travel

  Apr 2009 - Jan 2011

  Quality Control Analyst
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  PT. Bank KB Bukopin Tbk

  Nov 2011 - Jan 2022

  I was in charged for handling a delivery card and billing also for complaint handling about the delivery

  • Chargeback Analyst

    Nov 2011 - Jan 2022

  • Settlement & Chargeback analyst

    Nov 2011 - Jan 2022

  • Delivery card

    Nov 2011 - Nov 2013
• 

  PT Bank BTPN Tbk

  Jul 2022 - Sept 2023

  I Was Assigned to lead project CRM (Complaint Resolution Management) for both Debit and Credit Card Complain Handling. Monitoring and reporting Daily Performance of Problem Solver Unit Monitoring and reporting Perfomance Monthly of problem solver unitMonitoring daily all Problem Solver Unit in Retail Account Services meets the Services Level Agreement Handle Credit card production from begining to end, make sure the process runs well based on SOP and SecureMonitoring and reporting Movement Card Production, Monitoring and reporting Handling Complain.

  • Project Leader Complain Handling CRM for Card

    Jan 2023 - Sept 2023

  • Asistant Manager Credit Card Production

    Jul 2022 - Jan 2022
• 

  UOB

  Sept 2023 - now

  Dispute Operations Manager