Deep Enrich
Lama Abu Hajlah
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Jordan
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About me
Enterprise Presales Specialist - Cisco War Room Manager
Education
The Hashemite University
2014 - 2018Bachelor's degree Electrical, Electronics and Communications Engineering
Experience
Estarta Solutions
Jun 2018 - nowI worked as a TAC engineer in Cisco Collaboration group; with two different teams.- Assist Cisco customers in walk through configurations, troubleshooting existing deployment by email, phone and remote access to their networks.- Handle simple and complex issues including business-impacting issues covering the following technical keywords and products:· Cisco Unified Communications Manager· Cisco Voice Gateways· Communications Manager Express· Cisco Unity Express· IP phones· VoIP protocols Show less
Enterprise Presales Specialist - Cisco War Room Manager
Jul 2022 - nowCollaboration Technology Trainer and Developer
Sept 2020 - Jul 2022VoIP Technical Consulting Engineer
Jun 2018 - Sept 2020
Licenses & Certifications
- View certificate
CCNA
CiscoJan 2019
- View certificate
Cisco Certified Network Associate Collaboration (CCNA Collaboration)
CiscoJan 2019 - View certificate
Cisco Certified Specialist - Collaboration Core
CiscoJan 2020 - View certificate
Juniper Networks Certified Associate, Mist AI (JNCIA-MistAI)
Juniper NetworksApr 2025
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