Ahsan Mateen

Experience

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  Worldcall Telecom Limited

  Apr 2010 - Dec 2012

  Network Support Executive

  • Prepares and updates status of Fiber Optic Node, Node cluster and Intermediate node cabinet, value added and ISP servers.• Coordinates with field maintenance teams in case of any problem is Fiber Optic Plant/Coaxial Plant, Low Signal to Noise Ratio on CMTS card and Upstream ports• Coordinates with ISP technical staff in case of any problem regarding uplink/downlink links.• Informs Executive, Team Leader, concerned personnel and Network Operations in case of any problem with the Cable Network Plant.• Provide Assistance to Customer Care Staff for timely resolution of issues related to CMTS (Wrong IP address, Slow Browsing, and No Browsing).• Provides on-line support to IOC, Corporate & Residential Clients regarding browsing, email settings, on-line gaming, PC related issues, technical information and cable modem troubleshooting.• Provide support to installation executives for news connections.• Monitor network performance using the Orion, Cacti, and MRTG to determine whether adjustments need to be made, and to determine where changes will need to be made in the future• Provides support to field maintenance teams for problems in cable modem on-line registration.• Fulfills request of customers and IOC, Fiber Sales Executives regarding Email address creations. • Monitors and develops reports on Daily, weekly, and Monthly basis about major events, Bandwidth Utilization, cable modem statistics, VOD statistics and corporate downtime report to the management on the daily basis.• Monitor status of CMTS cards, Fiber Optic Nodes, Node Clusters, Intermediate cabinets.• Monitors status of Value added Server and ISP servers. Show less

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  Wateen Telecom Limited

  Dec 2012 - Feb 2024

  Data Core Network and Operations

  My Job Description include:• Configuration and management of IP/MPLS core network elements including Cisco GSRs 12000, ASRs, 7600, 7200, 10700 series routers and 6500, 3400, 3750 series catalyst in Wateen’s metro and long-haul networks• Design and implementation of MPLS VPNs, including Layer 2 and Layer 3 VPNs over various access technologies• Deployment and management of upstream Internet links• Integration of WiMAX, DVB-RCS and HFC networks with IP/MPLS Core• Coordination with Field Engineers for End to End Customer/Core service verification and troubleshooting• Constant interaction with NOC for providing L2 support during day to day operational issues• Designing and testing various products and services• Coordinating with vendors for solution deployment• Monitoring and optimizing network performance and resiliency• Coordinating with internal and external customers for network integration and fault resolution• Providing network health and availability reports to management• Pro-actively monitoring, Identify, diagnose, resolve and document network problems and security threats Show less

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  Amazon Web Services (AWS)

  Mar 2024 - now

  Network Development Engineer