
Rob Scott
Senior Technical Support Analyst

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About me
Director of Community Reinvestment and Real Estate at Columbus Consolidated Government
Education

Chattahoochee Technical College
2008 - 2011A.A.S. Management Business
Clayton State University
-Bachelor's Degree B.A.S Administrative Studies Concentration Organizational LeadershipActivities and Societies: Sigma Alpha Pi National Leadership Honor Society

Clark Atlanta University
1993 - 1995
Experience

Stratix Corporation
Jan 2005 - Jan 2012Senior Technical Support Analyst• Combined technology, intellectual property, and industry knowledge to deliver data-managing solutions to improve the customer experience.• Designated as primary lead tasked with performing root cause analysis of problematic software and hardware.• Monitored and maintained service levels related to incident reports and service request and performed regular audits.

Pathways Community Network Institute
Jan 2013 - Jan 2015Continuum of Care Consultant• Spearheaded and initiated strategic planning initiatives and annual action plans that correlate with the Homeless Continuum of Care (CoC) to achieve the ultimate goal of minimizing episodes of homelessness.• Researched and analyzed best practices at state and national levels that advanced housing programs for the homeless.• Identified several local resources and stakeholders essential to the expansion, design, and success of housing programs.• Presented technical information clearly and concisely when communicating with a group of diverse individuals utilizing tack and diplomacy. Show less

Gwinnett County
May 2015 - Jun 2020Emergency Solutions Grant (ESG) & HOME Investment Partnerships Senior Program Manager
Columbus Consolidated Government
Jun 2020 - nowDirector of Community Reinvestment and Real Estate
Licenses & Certifications
- View certificate
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Six Sigma Yellow Belt Certification
Canvas Credentials (Badgr)Feb 2024
Languages
- enEnglish
- frFrench
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