Rob Scott

Experience

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  Stratix Corporation

  Jan 2005 - Jan 2012

  Senior Technical Support Analyst

  • Combined technology, intellectual property, and industry knowledge to deliver data-managing solutions to improve the customer experience.• Designated as primary lead tasked with performing root cause analysis of problematic software and hardware.• Monitored and maintained service levels related to incident reports and service request and performed regular audits.

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  Pathways Community Network Institute

  Jan 2013 - Jan 2015

  Continuum of Care Consultant

  • Spearheaded and initiated strategic planning initiatives and annual action plans that correlate with the Homeless Continuum of Care (CoC) to achieve the ultimate goal of minimizing episodes of homelessness.• Researched and analyzed best practices at state and national levels that advanced housing programs for the homeless.• Identified several local resources and stakeholders essential to the expansion, design, and success of housing programs.• Presented technical information clearly and concisely when communicating with a group of diverse individuals utilizing tack and diplomacy. Show less

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  Gwinnett County

  May 2015 - Jun 2020

  Emergency Solutions Grant (ESG) & HOME Investment Partnerships Senior Program Manager
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  Columbus Consolidated Government

  Jun 2020 - now

  Director of Community Reinvestment and Real Estate