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JULIET MBOYA

JULIET MBOYA

Followers of JULIET MBOYA670 followers
location of JULIET MBOYANairobi County, Kenya

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  • Timeline

  • About me

    Upbeat & Personable Customer Service Rep | Solid Team Player | Proven Client Rapport Builder | Passionate about Growing Businesses | Process Optimization Specialist | Results-Driven Team Player

  • Education

    • KENYA AIRWAYS PRIDE CENTRE

      2011 - 2012
      CERTIFICATE AIRLINE PASSENGER SERVICE DISTINCTION

    • Kenyatta University

      2021 - 2022
      DIPLOMA MONITORING AND EVALUATION CREDIT 1

    • Mount Kenya University - MKU

      2023 -
      Bachelor of arts in development studies Development Economics and International Development ON GOING

  • Experience

    • Kenya Airways

      Feb 2012 - now

      • Duty service supervisor

        Aug 2023 - now

      • Customer Service Agent

        Feb 2012 - Jul 2023

  • Licenses & Certifications

    • Airside safety

      Kenya Airways
      Jan 2011

    • Conflict management

      Kenya Airways
      May 2022

    • Dangerous goods regulations category 9

      Kenya Airways
      Jan 2011

    • Building leadership skills

      Kenya Airways
      Jan 2022

    • Building trust and respect

      Kenya Airways
      Sept 2022

    • Altea reservation and EMD

      Kenya Airways
      Jan 2016

    • Total quality management

      Kenya Airways
      Jun 2022

    • Critical thinking

      Kenya Airways
      Aug 2022

    • Safety management system

      Kenya Airways
      Jan 2021

    • Aviation security

      Kenya Airways
      Jan 2011

  • Honors & Awards

    • Awarded to JULIET MBOYA
      award for acting a supervisory role Head of Passenger Services 2022
    • Awarded to JULIET MBOYA
      award for acting a supervisory role Head of Passenger Services 2019