Heather Horst

Experience

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  Tripcentral.ca

  Oct 2018 - Mar 2020

  Branch Assistant

  Welcomed clients into the office, initiating the trip planning process and providing a friendly, supportive environment for their travel needs.Utilized internal tools to efficiently search for and suggest various travel options, including flights and hotels, tailored to clients' preferences and requirements.Conducted administrative tasks to maintain an organized and efficient office environment, ensuring smooth operations and excellent service delivery.Performed post-trip follow-up calls to clients, fostering relationships and gathering feedback to enhance future travel experiences.Completed specialized training courses in cruise planning and various destinations, expanding knowledge and expertise to better assist clients with their travel plans. Show less

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  Destination Stratford

  May 2020 - Sept 2020

  Tourism Ambassador

  Warmly greeted visitors upon their arrival at the tourism office, ensuring a welcoming and informative experience.Assisted in planning customized itineraries for tourists, helping them discover and explore the best attractions and activities the city has to offer.Collaborated with local businesses to secure sponsorships and exclusive deals, enhancing the overall visitor experience and promoting community engagement.Successfully sold tailored travel itineraries that highlighted local options, enabling visitors to make the most of their time in the city while supporting local enterprises. Show less

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  Shopify

  Sept 2020 - Apr 2025

  Senior Support Specialist - Shopify Plus

  Working with the largest merchants on the platform to troubleshoot technical issues involving themes, APIs, platform bugs, and more. Taking over 100 calls, chats, and emails a week to communicate efficiently with our merchants. Has lead team times to provide learning opportunities for my colleagues as well as providing a trusting, fun environment.

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  Sun Life

  Apr 2025 - now

  Customer Service Representative