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Santo Leung

Santo Leung

Sales Assistant

Followers of Santo Leung848 followers
location of Santo LeungLimerick Metropolitan Area

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  • Timeline

  • About me

    Business Process Improvement Lead at Stryker and Board of Directors Vice Chairperson at EIL Intercultural Learning Ireland

  • Education

    • Technological University Dublin

      2019 - 2020
      Professional Diploma, IPMA Certified Project Manager Associate Project Management

      Special Purpose Award, 15 ECTS at Level 8 on the National Framework of Qualifications from Technical University Dublin (TUD).

    • Aalto-yliopisto

      2013 - 2013
      Bachelor of Finance (B.Fin) Banking, Corporate, Finance, and Securities Law

      Exchange studies, two semesters (Spring and Autumn 2013)

    • University of Adelaide

      2008 - 2014
      Bachelor's Degree Banking, Corporate, Finance, and Securities Law

    • University of Adelaide

      2008 - 2014
      Bachelor of Engineering (B.Eng.) Architectural Engineering

      Activities and Societies: Level III Elected Student Representative Architectural engineers design the engineering systems associated with buildings. This includes planning, design, construction and operation, with an emphasis on sustainability, architectural and structural design and mechanical and geotechnical engineering.Combining civil and structural engineering, mechanical engineering and the creative design aspects from architecture, students will study the planning, design, construction and operation of engineered systems for a diverse range of… Show more Architectural engineers design the engineering systems associated with buildings. This includes planning, design, construction and operation, with an emphasis on sustainability, architectural and structural design and mechanical and geotechnical engineering.Combining civil and structural engineering, mechanical engineering and the creative design aspects from architecture, students will study the planning, design, construction and operation of engineered systems for a diverse range of products. Show less

    • AFS Intercultural Programs Australia

      2006 - 2006
      AFS Secondary Exchange – Intensive Program to Japan

      Exchange program to Japan as a UNESCO scholarship recipient.

    • Aalto-yliopisto

      2013 - 2013
      Bachelor of Engineering (B.Eng.) Civil & Architectural Engineering

      Activities and Societies: AINO student magazine. Exchange studies, two semesters (Spring and Autumn 2013)

  • Experience

    • MYER

      Nov 2007 - Mar 2008
      Sales Assistant

      • Experience in Small Electricals, White goods, Home Entertainment, Home Office, Manchester, Kitchenware, Table Top and Gift Registry departments.• Point of Sale register• Cash handling, EFTPOS, cheque, Lay-by accounts, store credit card accounts• Experience in promoting customer loyalty (store loyalty card, store credit cards etc.)• Item orders/transfers

    • First Choice Liquor

      Nov 2008 - Mar 2010
      Sales Assistant

      • Cash handling• Point of Sale customer service• Stock handling• Processing transfers and invoices

    • Australian Taxation Office

      Jul 2009 - Dec 2012
      Client Account Services Operative

      • Processing Income Tax Returns, individuals and business for initial system data matching.• Account transfers and refunds for business and individual accounts.• Consistently processing external client data with speed and accuracy in accordance with operating procedures adhering to the Australian Taxation Office Charter to clients. • Call centre environment experience in lost superannuation enquiries.• Completing tasks by following set procedures and adapting to changes as necessary. • Effectively and efficiently responding to client queries.• Diplomatically resolving difficult client issues.• Initiating process improvements by modifying standard letters and telephone scripting to maximise positive client outcomes.• Professionally meeting client’s needs by conducting interpreter assisted calls.• Enterprise computer systems experience: Siebel Customer Relationship Management, Mainframe systems and other ATO specific web-based applications. • Temporary performance in Higher Duties as team coach assisting with training of new staff, conducting Quality Control checks as well as providing observation of staff performance. Show less

    • FMG Engineering

      Mar 2014 - Oct 2014
      Work Experience Student

      Work Experience Student in Civil Engineering Division.

    • Infrastream Pty Ltd

      Dec 2014 - Apr 2016
      Business Improvement Analyst / Project Manager

      Coordinating Business Improvement Projects for Transfield Services in a consulting capacity. Duties include: • Gap Analysis and understanding of client needs and prevailing operating contexts• Identifying and assisting clients to realise improvement opportunities• Facilitating the introduction of innovative solutions for clients• Planning and project managing the implementation of business developments• Measuring, monitoring, and reporting on the success of improvement strategies Show less

    • Arup

      May 2016 - Jun 2021

      Advisory Services projects working with local and international clients delivering transactions advice, project management services, market insights and analysis, scenario planning and strategy development. Secondment with the global Foresight Research and Innovation team in London global head office supporting the dissemination of research, research portfolio analysis, and collaborated on research projects in Blockchain technology and Digital Twins.

      • Advisory Services Consultant

        Oct 2018 - Jun 2021

      • Research Analyst

        May 2018 - Oct 2018

      • Facilities and Asset Management Adviser

        May 2016 - Oct 2018

    • EIL Intercultural Learning

      Jan 2020 - now
      Vice Chairperson of the Board of Directors

      Vice Chairperson, Chairperson of Governance and HR committee

    • Ornua

      Jun 2021 - May 2024
      Strategy Analyst

    • Stryker

      May 2024 - now
      Business Process Improvment Lead

      Leading and facilitating programs to cross functional teams dedicated to improving speed, predictability, and efficiency for business processes.

  • Licenses & Certifications

    • EdX Verified Certificate for Strategic Management: From Intuition to Insight

      EdX
      Jan 2022
      View certificate certificate

    • Microsoft PowerApps Essential Training: The Basics

      Lynda.com
      Apr 2019
      View certificate certificate

  • Honors & Awards

    • Awarded to Santo Leung
      Adelaide Advantage Program Executive Dean, Faculty of The Professions Nov 2014 Successful of Adelaide Advantage Program "The Professions Adelaide Advantage Program consists of a network of ambitious undergraduate students wanting to enhance their skills and knowledge for career readiness. Through participation in unique opportunities these students gain invaluable experiences and enrich their leadership, self-awareness and professional skills, creating well-rounded global citizens ready to make an impact on the world."
    • Awarded to Santo Leung
      National Finalist Baulderstone 2011 My task was to explore new forms of technology to improve the ventilation management system for Perth’s Graham Farmer Freeway. Being one of seven finalists nationwide and taking part in a 6-week roadshow further cemented my passion for critical, creative thinking in order to benefit society, and ultimately become a responsible agent in my field with a focus on sustainability. This also gave me an invaluable glimpse into the teamwork of real-life industry projects; an environment I love and… Show more My task was to explore new forms of technology to improve the ventilation management system for Perth’s Graham Farmer Freeway. Being one of seven finalists nationwide and taking part in a 6-week roadshow further cemented my passion for critical, creative thinking in order to benefit society, and ultimately become a responsible agent in my field with a focus on sustainability. This also gave me an invaluable glimpse into the teamwork of real-life industry projects; an environment I love and thrive in. Show less

  • Volunteer Experience

    • Qualified Intercultural Learning Trainer

      Issued by AFS Intercultural Programs Australia on Dec 2006
      AFS Intercultural Programs AustraliaAssociated with Santo Leung

    • Corporate Relations Coordinator

      Issued by Board of European Students of Technology on Sept 2013
      Board of European Students of TechnologyAssociated with Santo Leung