Emma Hernandez

Experience

• 

  Cotton Patch Cafe

  Feb 2019 - Jun 2023

  Food Server

  -Trained 20+ employees to ensure compliance with company expectations and to increase operational efficiency-Assisted in rebuilding location reputation and increased foot traffic by providing stellar customer service, resulting in top net sales within 20 restaurants in the division

• 

  Southern Methodist University

  May 2022 - Aug 2022

  Conference Ambassdor

  -Served as the main point of contact for 100+ clients throughout over 100 events spanning three months, leading coordination efforts in a manner that represented SMU’s value for customer service -Organized Excel sheets containing overall cost for conferences on campus and formulated pre-billing forms-Problem-solved and provided solutions to customer inquiries, billing mistakes, and other issues for clients and those of the CA team as designated lead representative

• 

  SMU Rotunda Scholars Program

  Jun 2022 - May 2024

  Rotunda Scholars Program: Peer Counselor

  -Served as a mentor for first-year students at SMU who tend to come from marginalized backgrounds and communities-Provided students with support and direction to resources that will benefit them throughout their time at SMU.-Organized engaging enrichment events for scholars to attend in order to expand their personal networks, enhance professionalism, and learn new skills.-Worked on a team of diverse individuals in order to achieve our overall mission as an organization: being the most radically caring and inclusive organization on campus. Show less

• 

  JPMorgan Chase & Co.

  Jun 2023 - now

  Summer Analyst
• 

  Southern Methodist University

  Jun 2024 - now

  Student Ambassador