
Emma Hernandez
Food Server

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About me
Incoming Commercial Banking Analyst at JPMorgan Chase Scholar and Mentor at Southern Methodist University
Education

Southern Methodist University
2021 - 2025Minor Music
Southern Methodist University
2021 - 2025Bachelor of Business Administration - BBA Accounting
Experience

Cotton Patch Cafe
Feb 2019 - Jun 2023Food Server-Trained 20+ employees to ensure compliance with company expectations and to increase operational efficiency-Assisted in rebuilding location reputation and increased foot traffic by providing stellar customer service, resulting in top net sales within 20 restaurants in the division

Southern Methodist University
May 2022 - Aug 2022Conference Ambassdor-Served as the main point of contact for 100+ clients throughout over 100 events spanning three months, leading coordination efforts in a manner that represented SMU’s value for customer service -Organized Excel sheets containing overall cost for conferences on campus and formulated pre-billing forms-Problem-solved and provided solutions to customer inquiries, billing mistakes, and other issues for clients and those of the CA team as designated lead representative

SMU Rotunda Scholars Program
Jun 2022 - May 2024Rotunda Scholars Program: Peer Counselor-Served as a mentor for first-year students at SMU who tend to come from marginalized backgrounds and communities-Provided students with support and direction to resources that will benefit them throughout their time at SMU.-Organized engaging enrichment events for scholars to attend in order to expand their personal networks, enhance professionalism, and learn new skills.-Worked on a team of diverse individuals in order to achieve our overall mission as an organization: being the most radically caring and inclusive organization on campus. Show less

JPMorgan Chase & Co.
Jun 2023 - nowSummer Analyst
Southern Methodist University
Jun 2024 - nowStudent Ambassador
Licenses & Certifications
- View certificate

Microsoft Office Specialist: Microsoft Excel Expert (Office 2019)
MicrosoftFeb 2023
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