Prabin Kumar S

Experience

• 

  HOV Global Services Ltd T/A EMR

  Jun 2006 - Feb 2007

  Data Analyst

  ü Electronic data conversion platformü FTP Program meant for secure data transfersü Batch programmingü Shell scripting

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  WNS

  Feb 2007 - Apr 2011

  ü Identity and access managementü Remote desktop troubleshootingü SLA Managementü MI Reportingü Process Improvementsü Implemented 2 Continuous Improvement Plans thereby saving 21 Man hrs a day for the process.ü Resource Hiring and training, ü User traningü Certified as “Competency Based Interviewer by WNS Learning Academy”.ü SOP/DPM/DOW ü Monitor ISO compliance and Documentation Assistance.ü Define KRA and KPI ‘s for the team and setting Targets for the team.ü Appraisals & Performance reviewü KB managementü System Migration Show less

  • Team leader, Remote Desktop Support, Identity & Access management

    Feb 2008 - Apr 2011

  • Technical Support Analyst- Identity & Access Management

    Feb 2007 - Jan 2008
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  Olam

  Apr 2011 - Jul 2013

  Team leader Risk IT Support

  ü Production supportü Ensure smooth data capture and reporting of Risk Management application. in every managers desktopü Prepare User Manuals.ü Business analysisü Risk Data Analysis.ü B2C, B2B supportü Change managementü Service deliveryü User Training.ü System Rolloutü SLA Managementü Travel Onsite for User Training/ Business demonstrations.

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  K7 Computing

  Aug 2013 - Apr 2016

  ü 4 programs- (2- Sales program,2 Support program)ü Procure-to-Pay (P2P), Order-to-Cash (O2C), and Record-to-Report (R2R). ü Online sales strategyü Business analysisü Customer Satisfaction as per SLAü Customer retentionü Profit center managementü B2B supportü Metrics management & Resource managementü Workforce managementü Budgeting & Capacity planningü SLA Managementü Capacity planning & utilization measurementsü Train/ Mentor front line supervisorsü Stakeholder engagementü Training needs analysis.ü Appraisal & Performance managementü Process excellence and continuous service improvements.ü Periodic review on all program functions.ü Monitoring Pre-Sales activities. ü MI Reporting/ Analysis of business data.ü Driving cost cutting initiatives. Show less ü 4 programs- (2- Sales program,2 Support program)ü Online sales strategyü Business analysisü Customer Satisfaction as per SLAü Customer retentionü Profit center managementü B2B supportü Metrics management & Resource managementü Workforce managementü Budgeting & Capacity planningü SLA Managementü Capacity planning & utilization measurementsü Train/ Mentor front line supervisorsü Stakeholder engagementü Training needs analysis.ü Appraisal & Performance managementü Process excellence and continuous service improvements.ü Periodic review on all program functions.ü Monitoring Pre-Sales activities. ü MI Reporting/ Analysis of business data.ü Driving cost cutting initiatives. Show less

  • Senior Manager Operations

    Sept 2014 - Apr 2016

  • Manager Contact Center

    Aug 2013 - Aug 2014
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  Olam

  May 2016 - Jul 2022

  • Project Manager

    Apr 2018 - Jul 2022

  • Senior Business Analyst

    May 2016 - May 2018
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  Olam Information Services Private Limited

  Apr 2022 - Mar 2023

  Associate Director

  Broad exposure Data Analystics, AI Adaptation, (deal-to-cash) and specialization across functions of Commodity Trading landscape - deal capture, deal pricing, Hedging, P&L, Valuation, close of business, Derivatives, trade capture, commodity contracts, deal pricing, Hedging, Order Management, Invoicing, scheduling, settlements, payments etc.Industry experience in commodities trading and risk management technologies, operations and processes, as well as, delivering full lifecycle systems implementation.Experience on planning and estimating CTRM tools development and Implementation activitiesManaged the global enterprise CTRM packages build for Trading, manufacturing, integrate automated processing, inventory and tracking.• Spearheaded transition from Legacy Monolithic application to Microservices based digital Analytics based risk reporting platform.• Cross application integration between CTRM and Freight Management systems• Directed and performed complex system engineering trade-off analysis among alternative technical strategies to achieve analytics, cloud computing, capabilities.• Manage complex cross functional projects relate to CTRM restructuring, engineering process improvement, and SDLC compliance.• Secure Infosec compliance through skillful development of communication programs and process improvements.• Promote ITIL lifecycle methodologies for best practices.• Implement ITIL methodologies to maximize cost-efficiency, productivity, and service levels. Show less

• 

  Mindsprint

  Mar 2023 - now

  Associate Director CTRM

  Broad exposure Data Analystics, AI Adaptation, (deal-to-cash) and specialization across functions of Commodity Trading landscape - deal capture, deal pricing, Hedging, P&L, Valuation, close of business, Derivatives, trade capture, commodity contracts, deal pricing, Hedging, Order Management, Invoicing, scheduling, settlements, payments etc.Industry experience in commodities trading and risk management technologies, operations and processes, as well as, delivering full lifecycle systems implementation.Experience on planning and estimating CTRM tools development and Implementation activitiesManaged the global enterprise CTRM packages build for Trading, manufacturing, integrate automated processing, inventory and tracking.• Spearheaded transition from Legacy Monolithic application to Microservices based digital Analytics based risk reporting platform.• Cross application integration between CTRM and Freight Management systems• Directed and performed complex system engineering trade-off analysis among alternative technical strategies to achieve analytics, cloud computing, capabilities.• Manage complex cross functional projects relate to CTRM restructuring, engineering process improvement, and SDLC compliance.• Secure Infosec compliance through skillful development of communication programs and process improvements.• Promote ITIL lifecycle methodologies for best practices.• Implement ITIL methodologies to maximize cost-efficiency, productivity, and service levels. Show less