Lisa Maule

Experience

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  Zinc (formerly Theatre Resource)

  Aug 2006 - Mar 2010

  - Managing and delivering arts education and training projects in communities in the East of England. - Using a variety of art forms including drama, visual and digital art, and music to encourage self-expression, nurture creativity and provide pathways to personal development and learning. - Designing and facilitating training and learning experiences for adults and children- Administrating projects, including managing budgets and maintaining accurate records. - Co-ordinating accreditation within the organisation, using schemes such as the AQA Unit Award Scheme. - Contracting and supervising numerous freelance employees on short-term, project-specific contracts. - Line managing an Assistant Project Worker and students on vocational placements.Selected achievements• Managed a Cambridgeshire-wide programme for preventing vulnerable young people from becoming NEET (not in education, employment or training), and for providing continuing professional development (CPD) for the adults who work with them. • Delivered a training programme for people working in education, health, social care and the arts that provided one-day CPD booster courses in specific art forms and areas such as safeguarding, disability equality, and handling conflict. • Co-ordinated a creative workshop programme for adults with learning disabilities. • Taught third year university students at East 15 drama school as a guest facilitator. Show less

  • Senior Project Worker

    Sept 2009 - Mar 2010

  • Project Worker

    Aug 2006 - Sept 2009
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  SHP (Single Homeless Project)

  Apr 2010 - Feb 2013

  Training Delivery Manager

  - Identification of training and development requirements across the organisation.- Development and delivery of core training courses for staff, including equality and diversity, safeguarding, client risk assessment, coaching and management skills. - Planning, organising, commissioning and evaluating training delivery by external providers to meet identified needs and strategic operational priorities.- Liaison with key managers regarding projected training needs, training outcomes and innovative approaches to training and coaching of staff on key skill requirements. - Administration of the processes for training requests, booking, delivery and evaluation.- Contributing to policy review, in particular where training outcomes have influenced the need for development and improvement.- Line management of the Learning and Development Assistant. Selected achievements• Planned and implemented a training programme to teach over 200 staff how to use a new client contact database, which represented a major organisational change process (summer 2010).• Wrote a new Training & Development Policy for the organisation, and achieved its approval by the Board.• Conducted an organisation-wide training needs analysis (summer 2010 and spring 2012). • Increased the internal training programme from 13 courses (2009-10) to 187 courses (2011-12) per year. • Devised and managed a training budget of over £120,000 (2011-12).• Contributed to Investors in People re-accreditation (December 2010). Show less

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  Arup

  Feb 2013 - Aug 2023

  - Providing specialist consulting services in organisational design, change management, leadership development, executive coaching, knowledge and relationship management, training, skills development and team performance.- Working within a multi-disciplinary operations consulting team to design tailored programmes to match the specific needs of an organisation.Current clients include Network Rail, Highways England, Heathrow Airport Limited and Health Education Kent, Surrey & Sussex (NHS). Show less

  • Associate: People & Organisations service

    Apr 2021 - Aug 2023

  • Senior Consultant

    Feb 2013 - Apr 2021
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  Heathrow

  Jun 2013 - May 2014

  Terminal 2 Technical Training Assurance Manager

  As part of the Operational Readiness team for Terminal 2, on behalf of Heathrow Airport Limited, I co-ordinated the needs analysis, planning, delivery and quality assurance of over 3,000 training experiences, provided by Heathrow's construction and computer systems suppliers, to their engineering teams. Key tasks included:- Stakeholder engagement - Data analysis and reporting- Strategic co-ordination of a complex training schedule - Chairing of steering group meetings- Report-writing at various levels- Co-ordinating and assuring the use of a web-based event registration tool. Show less

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  Merlin Entertainments

  Jan 2024 - now

  People Strategy Programme Manager

  Strategic oversight of a programme of change, transformation and continuous improvement projects globally, including effective planning, governance and smooth implementation in a fast-paced, creative entertainment business.Partnering directly with the global ‘People & Experience’ leadership team to structure, monitor and evaluate the programme, in pursuit of the business objectives of enhancing employee experience as well as workforce effectiveness.Providing strategic advice as a programme management professional and as an organisational psychologist, to the owners of employee systems and data; employee engagement; talent learning and leadership; and inclusion & belonging, to connect all plans and activities to broader business goals. Leading specific strategic projects including Employee Experience Journey Mapping, the annual employee engagement survey and implementation of a global digital communications tool. Show less