Anthony Urbin

Experience

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  Firestone Complete Auto Care

  Feb 2003 - Feb 2004

  Service Technician
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  Team Tire Goodyear Gemini

  Feb 2004 - Jun 2006

  Service Manager / Lead Technician
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  Ford Motor Company

  Aug 2006 - May 2011

  Identify learning needs with emphasis on new hire training program and onboardingDevelop new hire training curriculum and coursesDevelop project plan and coordinate resource allocation to ensure deliverables metAssess obstacles, develop solutions, and implement changes to restore efficiency and effectiveness Monitor and assess team performance and develop action plans for performance enhancementProvide guidance through coaching to ensure team member growth and developmentIdentify needs, allocate resources, and lead team for efficient and effective assignment completionDevelop, maintain, and deliver both technical and non-technical training material - Provide guidance to dealership technicians to facilitate more efficient and effective vehicle diagnosis and repair - Subject Matter Expert and Single Point of Contact for team members - Interact with other business entities to resolve service obstacles in a timely manner - Provide leadership and guidance to new hires to develop technical and non-technical skills

  • Coordinator, Training & Development

    Aug 2010 - May 2011

  • Team Leader, Operations

    Mar 2008 - Aug 2010

  • Engineer, Technical Service

    Aug 2006 - Mar 2008
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  FCA Fiat Chrysler Automobiles

  May 2011 - Dec 2013

  Instructor, Technical Service & Training

  Increased student retention rates by providing personalized guidance and support, addressing individual needs and challenges proactively.Contributed to annual program review processes by analyzing student data and recommending improvements based on findings.Advised students on appropriate course selection based on their career goals while also considering prerequisites requirements for successful progression through the program.Promoted collaborative learning through group projects and presentations, resulting in enhanced teamwork and communication skills among students.Improved course curriculum for better knowledge retention and application by collaborating with fellow instructors to identify areas of improvement.Enhanced student understanding of technical concepts by incorporating hands-on activities and real-world examples in lessons.Delivered high-quality training programs using various instructional methods such as lectures, demonstrations, simulations, and case studies to accommodate diverse learner preferences.Fostered a positive learning environment by creating engaging classroom spaces that catered to various learning styles.Assisted in the development of departmental goals, objectives, policies, procedures, ensuring alignment with institutional mission and vision statements.Updated training coursework and requirements according to group and technology changes.Observed and evaluated students' work to determine progress, provide feedback, and make suggestions for improvement.Supervised and monitored students' use of tools and equipment. Show less

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  Audi of America

  Feb 2014 - May 2018

  Consultant, Technical Service & Training

  Facilitated knowledge transfer among team members by leading training sessions on new tools, techniques, or industry best practices relevant to the role of Technical Consultant.Enhanced system performance by identifying and resolving technical issues through troubleshooting and root cause analysis.Managed multiple projects simultaneously while prioritizing deadlines effectively under pressure through meticulous organization skills and time management.Collaborated with cross-functional teams to complete complex projects on time and within budget constraints, meeting or exceeding project requirements.Created comprehensive documentation detailing technical specifications, system configurations, procedures, and user guides for reference purposes both internally and externally for clients.Assessed business requirements to create focused solutions.Contributed to the continuous improvement of internal processes by sharing insights, suggestions, and lessons learned from past experiences with peers and management.Improved systems with addition of new features and infrastructure.Authored best practices documentation for use in new personnel onboarding processes.Optimized resource allocation, significantly reducing project completion times and increasing client satisfaction.Collaborated with upper management to drive strategy and implement new processes. Show less

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  Volkswagen of America, Inc

  May 2018 - Jan 2024

  Engineer, Defect Reporting

  Support execution and continuous improvement of team processesPerform data inquiries and analyses to support compliance and reporting activitiesContributed to root cause analysis to determine core reason for failures and errors.Streamlined defect tracking process, enabling quicker resolutions and boosting customer satisfaction.Conducted regular compliance audits, ensuring adherence to industry regulations and standards.Documented and developed engineering procedures and processes.Analyzed and interpreted data to identify trends and recommend improvements.Implemented new strategies to reduce costs and improve efficiency of engineering team.Conducted technical evaluations of engineering designs and test results.Developed and implemented procedures to verify compliance with engineering standards.Implemented automated systems to improve accuracy and efficiency of engineering processes.Created detailed reports on engineering activities and findings.Conducted research to identify and evaluate new technologies and concepts. Show less

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  ANH Contracting Inc

  Mar 2024 - now

  Project Manager

  Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.Planned, designed, and scheduled phases for large projects.Met project deadlines without sacrificing build quality or workplace safety.Established effective communication among team members for enhanced collaboration and successful project completion.Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.Coordinated material procurement and required services for projects within budget requirements. Show less