Vladimir Calinescu

Experience

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  Net – Conect

  Aug 2002 - Mar 2005

  Network Administrator

  Install and support LANs, WANs, network segments, Internet, and intranet systems.Install and maintain network hardware and software.Analyze and isolate issues.Monitor networks to ensure security and availability to specific users.Evaluate and modify system's performance.Identify user needs.Determine network and system requirements.

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  Advice Group Media

  Mar 2005 - Jan 2009

  Administrator retea, Key Account Manager

  Identifying, developing and managing new business opportunities with system integrators and resellers in order grow sales for hardware, software, network products and related services; support reseller and system integrators in all phases of projects – identifying, qualifying, elaborating technical & commercial offer and implementing.

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  BCR Banca Pentru Locuinte

  Aug 2012 - Feb 2014

  Senior Financial Consultant

  Increase the selling of BCR BPL products.Achieve the Targets set in terms.Direct strategically customer supporting campaign management and marketing operations. Improving the quality and level of competition within the team.Explaining the documentation required and assisting the client to fill in the forms.Provides daily activity reports to the manager.

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  Adwisers

  Jan 2013 - Jun 2014

  Expert Banking Consultant

  -Act as an interface between our loan processors and the customer so we acquire all information and documentation necessary to ensure a timely closing of the customer’s loan; -Work closely with the branch manager to identify target customers and define the marketing mix and marketing strategies to be used in order to acquire these customers; -Communicating with bankers, suppliers, clients; -Explain the loan benefits and costs; -Explaining the documentation required and assisting the client to fill in the forms; -Take care of the loan contracts, the loan drawn down and administration of the escrow accounts (for mortgage loans); -Provide quality services to the walk – in customers; -Clearly understand and comply with fraud prevention rules; -Provides daily activity reports to the manager; Show less

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  BRCI - Banca Romania de Credite si Investitii

  Jun 2014 - Sept 2016

  Relationship Manager

  ▪ Development of business opportunities and strategies used to maintain strong client experiences (increasing customer portfolio, refinancing existing customers, identify areas with potential for business);▪ Achieve the Targets set in terms of product mix, active/ passive ratio ( Customer Loans, Home equity loans, Credit Cards, Bank deposits and Collective salary agreements )▪ Direct strategically customer supporting campaign management and marketing operations. ▪ Head responsibility to exceed business objectives, customer service satisfaction and account profitability. ▪ Successfully undertakes contract negotiations, ensures financial success, and monitors quality. ▪ Sets and executes a client relationship strategy that defines which issues to focus on, which opportunities to pursue, and which individuals to invest in. Achievements:▪ Achieving the monthly target.▪ Improving the quality and level of competition within the team. Show less

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  CIEL Romania

  Feb 2016 - Jun 2018

  Customer Support Specialist

  * providing 1st line technical support, answering support queries via phone &email.* remote administration and management of customer premises equipment.* analysing and recording situations arising in CRM (Customer Relationship Manager).* manage customers&conflicts and resolve issues.* providing assistance to situations arising in any of the applications developed and marketed by the company (stock management, accounting , payroll and assets ).* installing and configuring SQL Server (connection remote or onsite intervention ).* assuring the connection between the server and clients (network).* migrate databases (SQL ) at the customers request (via connection remote or onsite intervention )* creating new users with full rights allocation and setting application compatibility .* troubleshooting system and network problems, diagnosing and solving hardware/software faults;* provide support, including procedural documentation;* solving clients tickets opened by email (SLA maximum of a ticket is 5 days).* Microsoft SQL Server 2000/2016, Jira, Atlassian JIRA, database migration, Ciel v7, Hyper-V Manager, CRM Show less

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  Oracle Global Services

  Jul 2018 - now

  Fusion SCM Senior Technical Support Engineer

  EMEA RegionFusion SCM - Procurement