Victoria Davis

Experience

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  Saint Augustine's University

  Jan 2011 - Aug 2012

  - Assists Enrollment Management (Admissions) in promoting brand awareness and recruiting by providing prospective students with a tour of the campus and contributes to University Marketing campaigns informing distinguished visitors about the campus life and campus history, while giving a positive impression of the program from a student’s perspective.- Serves as a spokes-woman and as a hostess during annual community events to represent the College; Interacts with potential students, alumni, donors, and industry professionals to provide Information about the College. Show less

  • Outreach Assistant

    Jun 2012 - Aug 2012

  • Student Ambassador

    Jan 2011 - May 2012
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  YMCA

  Nov 2012 - Jul 2013

  Counselor

  -Monitored, counseled, and mentored elementary and middle school children from 7 schools.-Rode the bus to transport kids to and from school and home and also to serve as a chaperone to make sure the youth were respectful and safe.-Accompanied youth across streets to get to their destination.-Created devotions, activities, core related school work, and study materials for students.

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  H&R Block

  Dec 2012 - Apr 2013

  Marketing Intern

  .- With pressure to increase profitability from management, with a diverse team of interns planned and promoted networking events and tax talks to increase clients by 9%- Researched and implemented marketing strategies to improve community and consumer relations.- Planned and facilitated various marketing events with 100+ clients while utilizing social media to target specific populations.

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  McDonald's Corporation

  May 2013 - Aug 2013

  Operations Intern

  - Managed and worked collaboratively with interns in 3 different states doing extensive research to develop a project focusing on the top 5 under-utilized benefits in the company, solutions for utilization, and recommendations for additional benefits.- To prevent loss of company funds, I developed a PowerPoint presentation with team members highlighting social media campaigns that have failed, used as an aid to help generate other ideas for a new campaigns. - Participated and contributed in intensive Operations training where I learned the McDonalds culture and how to operate a successful business using tools from each department in the company. Show less

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  Drucker & Falk, LLC

  Mar 2014 - May 2014

  Property Manager Intern

  Assisted Certified Property Manager in carrying out the goals and objectives of the owner by performing administrative services that included use of CoreLogic and YARDI software. Gained working knowledge of resident relations, rent collections, handling maintenance requests, and leasing practices. Served as a substitute leasing agent on weekends.

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  Bell Partners Inc

  Jun 2014 - Sept 2014

  Leasing Consultant

  Handle primary marketing responsibilities as they pertain to interfacing with prospective residents at the community, handling day-to-day issues with current residents, and coordinating the renewals of existing leases.

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  Community Management Group, Inc.

  Jun 2015 - Nov 2015

  Assistant Property Specialist

  Helps property manager Maintain 21 community portfolios in all aspects:-Prepare and maintain annual budgets-Obtain bids and supervise contracts-Book bankruptcies and foreclosures-Collection and customer account reconciliation-Financial Reporting-HOA complianceetc.

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  DIRECPATH

  Nov 2015 - now

  Escalation Specialist

  -Resolve customer or property level escalations sent from our corporate teams.-Detailed analysis of escalation details, identifying root cause, communicating processgaps (such as billing system issues, recurring technical issues).-Work with internal teams and the customer to decide on and implement an agreeable solution. -Drafting formal, professional, customer, and corporate responses.-Complete detailed customer and community notes for backup. - Proactively audit and resolve Better Business Bureau submissions and social media commentary(i.e.Facebook, Measured up and Complaints boards). Show less