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Laura Hunt

Laura Hunt

Peer Tutor

Followers of Laura Hunt891 followers
location of Laura HuntRugby, England, United Kingdom

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  • Timeline

  • About me

    Revenue Operations | Shortlisted for the Greater Birmingham Young Professional of the Year Awards - Technology and Innovation 2023

  • Education

    • University of Limerick

      2013 - 2017
      Bachelor of Science - BS Music, Media and Performance Technology First Class Honours

  • Experience

    • ICT Learning Centre, University of Limerick

      Sept 2014 - May 2015
      Peer Tutor

      Peer Supported Learning Group Leader for Media Programming.- Teaching Media Programming to the 1st year students using Processing IDE.

    • Intel Corporation

      Jun 2015 - Dec 2015
      CSIG Software Intern

      Working on the switching team as part of the Software Defined Networking Division.

    • State Examinations Commission

      Jun 2017 - Jun 2017
      Superintendent

      Supervised the Leaving Certificate Examinations.

    • Intercity

      Aug 2017 - now

      • Head of Revenue Operations

        Jan 2025 - now

      • Head of Sales Operations

        Jun 2023 - Dec 2024

      • Subject Matter Expert - Customer Service (Secondment)

        Oct 2022 - Dec 2024

      • Customer Service Manager

        Aug 2021 - May 2023

      • Senior Customer Service Team Leader

        Jan 2020 - Jul 2021

      • Customer Relationship Team Leader

        May 2019 - Jan 2020

      • Senior Customer Service Advisor

        Jan 2019 - Apr 2019

      • Customer Service Advisor

        Mar 2018 - Dec 2018

      • SME Account Manager

        Aug 2017 - Feb 2018

  • Licenses & Certifications

    • Level 5 Award in Leadership and Management

      ILM
      Apr 2023
      View certificate certificate

    • ITIL® Foundation Certificate in IT Service Management

      AXELOS Global Best Practice
      Oct 2019

    • APM Project Fundamentals Qualification

      Association for Project Management
      Mar 2024

    • First Aid At Work

      St John Ambulance
      Mar 2019

    • 3 Star Manager

      Best Companies
      Mar 2021
      View certificate certificate

    • 3 Star Manager

      Best Companies
      Sept 2022
      View certificate certificate

  • Honors & Awards

    • Awarded to Laura Hunt
      Hero of the Year 2024 Intercity Technology Ltd Jan 2025 Awarded at the 2025 CRO Kick Off Conference
    • Awarded to Laura Hunt
      Hero of the Quarter Intercity Technology Limited Jul 2024 Awarded at the Q3 CRO All Hands Meeting for performance in Quarter 2.
    • Awarded to Laura Hunt
      Customer Satisfaction Award Intercity Technology Jan 2020 Awarded the Customer Satisfaction Award at the annual All Company Event.
    • Awarded to Laura Hunt
      Best Promotional Video 2017 Board of Irish College Societies Apr 2017 Director/ Writer/ Producer of "Warrior":A promotional video for "STIGMA", a mental health event in aid of two mental health charities.
    • Awarded to Laura Hunt
      Grade 6 - Popular Vocals London College of Music Apr 2013

  • Volunteer Experience

    • Social Media Officer

      Issued by Limerick Panto Society on Sept 2014
      Limerick Panto SocietyAssociated with Laura Hunt

    • Vice President and Public Relations Officer

      Issued by University of Limerick Drama Society on Aug 2016
      University of Limerick Drama SocietyAssociated with Laura Hunt

    • Intermediate Level Volunteer

      Issued by Irish Red Cross on Sept 2008
      Irish Red CrossAssociated with Laura Hunt