Claire Ayuro

Experience

• 

  Fenix International

  Aug 2015 - Aug 2020

  • Responsible for meeting the sales targets of the Paygo cooking team through effective planning and budgeting.• Carry out one on one sessions and focus group discussions and developed surveys and questionnaires.• Creating training materials for the installation agents and sales team.• Train clients over the use of the Fumba products and follow up on their portfolio health plus payments.• Responsible for not only selling but also maintaining and improving relationships with the customers.• Make the product popular amongst the potential customers.• Assist in recruiting and supervision for the Fumba champions during activations and budget preparations.• Present Fumba products during business events and identifying suitable customers for the pilot.• Assist Fumba cooking team in producing manuals and supporting documents related to the product.• Ensure accountable, timely and cost-effective release of cargo shipment.• Manage office expense forms and coordinate purchase of office equipment and keeping track of storage material. • Optimize and supervise the use of the team’s vehicles for different operations.• Sensitizing new customers about the new product on the market from our company.• Manage sourcing and evaluating reliable suppliers for the different Fumba cooking projects.• Coordinate and present logistics support to ongoing Pay Go cooking operations. • Bringing new clients on board by going out to different places allocated by the sales manager.• Getting useful feedback from the customers regarding the new product to provide room for improvement • Aggregate data and put it in formatted reports. Show less • Marketing of products and recording of customer product experiences.• Worked directly with Team leaders to achieve set targets.• Asses training needs for new and existing customer service representatives.• Tracked data for schedule adherence and map out annual training plans for call center.• Design and develop training programs (outsourced and/or in-house) like the customer experience social, birthdays and child’s day at work.• Select appropriate training methods or activities (e.g. simulations, mentoring, on-the-job training like troubleshooting) to active exceptional customer service.• Conduct department training needs assessment and identify skills or knowledge gaps that need to be addressed.• Managed and maintained service level and customer selection for the brand 2018 brand campaign.• Assess instructional effectiveness and determine the impact of training on employee skills and KPIs• Gather feedback from trainers and trainees after each educational session • Manage and maintain in-house training facilities and equipment Show less • Effectively managed a high volume of inbound and outbound calls.• Carried out surveys and vetting’s on customers. • Open and maintain customer accounts by recording account information• Resolve product or service problems by identifying the cause of the problem and finding a solution and following up to ensure resolution• Maintain financial accounts by processing customer adjustments and testing new applications like the phone application for call center.• Recommend potential products or services to management by collecting customer information and analyzing customer needs.• Followed up on customers to ensure optimal customer satisfaction• Prepare product or service reports by collecting and analyzing customer information• Contribute to team effort by accomplishing related results as needed• Identify and assess customers’ needs to achieve customer satisfaction• Handle complaints provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.• Keep records of customer interactions, process customer accounts and file documents• Resolve customer complaints via phone, email, mail or social media Show less

  • Sales Support Associate

    Oct 2018 - Aug 2020

  • Interim call center coodinator

    Aug 2018 - Nov 2018

  • Customer Service Representative

    Aug 2015 - Jul 2018
• 

  EnerGrow

  Aug 2020 - Jul 2022

  Handling customer complaints with staff members.Piloting the pressure cookers in households.Understanding customer barriers to adoption.Collecting baseline and post intervention cooking diaries for customers.Training a team of sales and call center agents on the usage of electric pressure cookers and troubleshooting.Over seeing pricing strategy and documentation of training materials.Overseeing loan disbursement and repayment of electric pressure cookers.Overall management of the electric pressure cooker pilot with support from other team members.Organize workshops and focus group discussions plus social events in the team. Show less

  • Regional Sales Marketing Manager

    Apr 2021 - Jul 2022

  • Market Research Analyst

    Aug 2020 - Mar 2021
• 

  Davis & Shirtliff

  Jun 2022 - Jul 2023

  Head Of Distribution Uganda

  • Business development: Look for business opportunities to grow department revenue and maintain a positive annual growth.• Selling specialized equipment and services.• Prepare annual departmental plan & ensure timely implementation of all planned activities• Liaise/collaborate with all other product departmental heads to ensure that company objectives are met• Identify & implement strategies that support Sales revenue & overall departmental growth & sustainability• Provide guidance & support to Distribution Sales Representatives to ensure that their roles are executed efficiently & effectively• Monitor staff key performance indicators and ensure they meet the minimum performance requirements.• To investigate and report on relevant products price & quality market position through scheduled market intelligent surveys• To advise top management on all relevant product failures, opportunities, threats & way forward• To identify DSR training requirements and provide implementation plan• Prepare & submit on time all relevant managerial reports deemed necessary to top management • Conduct annual departmental staff performance appraisals & rightly advise top management on identified gaps• Ensure that Quality, Environment, Health & Safety Management Systems (IMS) are implemented as required & corrective actions taken without undue delays.• To attend all official relevant meetings as will be communicated & relay necessary information to subordinates.• Carrying out any other duties as assigned. Show less

• 

  SPOUTS International

  Jul 2023 - Jul 2024

  Key Accounts Manager

  I was recognized as 2nd Best Exhibitor at the People's SDG Festival August 2023. This role involves developing and maintaining account relationships with key customers for organic growth and achieving company objectives. It includes enhancing customer value, attracting new clients, exploring new markets, and refining sales strategies through market research and effective communication. The responsibilities also encompass crafting business proposals, staying updated on industry trends, managing customer interactions, identifying cross-selling opportunities, ensuring customer excellence, and innovating while optimizing costs. Regular reporting on key metrics is essential, along with active participation in industry events. Show less

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  TRANSSION HOLDINGS

  May 2024 - now

  SPBU ACCOUNT MANAGER