Bryn Chalfont

Customer Service Consultant

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Greater Brisbane Area

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Timeline
About me
Customer Success Account Manager at Microsoft
Education
- Dimension Data Learning Solutions
  -
  ITIL V3 - Operational Support & Analysis Prince 2 - Practitioner
- People Cert
  -
  ITIL 4 Foundation
- The Open Group
  -
  TOGAF 9 Certified
- Yellowhouse
  -
  Managing Successful Programs (MSP) - Practitioner
Experience
- IAG
  Jan 2005 - Jan 2006
  Customer Service Consultant
- Smart Service Queensland
  Jan 2006 - Jan 2007
  Customer Services Advisor
- Shared Information Solutions
  Jan 2007 - Dec 2008
  - Support Analyst, Specialists Services
    Jun 2008 - Dec 2008
  - Team Leader, Access Services
    Oct 2007 - Jun 2008
  - Access Services Consultant, Access Services
    Mar 2007 - Oct 2007
  - Customer Services Officer, Customer Services
    Jan 2007 - Mar 2007
- Department of Communities, Child Safety and Disability Services
  Jan 2009 - Jul 2010
  Senior Support Analyst, Systems Administration
- Department of Communities, Child Safety and Disability Services
  Jan 2011 - Mar 2012
  - Director (acting), Technical Operations
    Jan 2012 - Mar 2012
  - Manager, Infrastructure Systems
    Aug 2011 - Dec 2011
  - Principal Technical Manager, Technical Services
    Jul 2010 - Aug 2011
  - Director (acting), Customer Services
    Jan 2011 - Apr 2011
- Department of Communities WA
  Dec 2011 - May 2016
  Manager, Infrastructure Operations, Information Services
- Microsoft
  May 2016 - now
  - Customer Success Account Manager
    Sept 2020 - now
  - Service Delivery Manager
    May 2016 - Sept 2020
Licenses & Certifications
- Azure Fundamentals
  Microsoft
  Nov 2019
- ITIL® 4 Foundation CPD
  AXELOS Global Best Practice
  Aug 2019
  View certificate
- Change Practitioner
  Prosci
  Apr 2017
- Microsoft 365 Fundamentals
  Microsoft
  Nov 2021
- Dynamics 365 Fundamentals
  Microsoft
  Dec 2020
- Security, Compliance, and Identity Fundamentals
  Microsoft
  Dec 2022