Deborah Morton

Experience

• 

  Fiserv

  Apr 2007 - Aug 2023

  • Project manage delivery of five-to-seven 2,000-hour core financial platform conversion projects annually on schedule, achieving 90% or better client survey scores.• Facilitate project management collaboration to promote knowledge sharing, best practices, and overall team camaraderie with 75% participation rate. • Establish and maintain strong working relationship with all project stakeholders including C-level management with client financial institutions and non-U.S. resources.• Manage identified risks and address issues promptly with regular communication through resolution.• Develop and introduce tools to assist with management of overall project portfolio management using MS Teams and MS Excel including staffing models and project timelines. Show less • Developed/delivered ad-hoc programs utilizing Cyberquery Cyberscience (CQCS) software to support multiple financial institutions’ operational and managerial needs. • Created courseware to instruct on use of report-writing software during full-day training classes (beginner, intermediate, advanced) resulting in increased satisfaction scores on client surveys.• Delivered training to internal and client staff on use of CQCS in classroom setting.• Recommended/implemented standard documentation processes Show less

  • Program Manager, Senior

    Jun 2015 - Aug 2023

  • Senior Implementations Specialist / Custom Programmer

    Feb 2010 - May 2015

  • Conversion Analyst / Implementer / Project Manager

    Apr 2007 - Jan 2010
• 

  Corelation, Inc.

  Aug 2023 - now

  Project Manager